This role will primarily support TPG partners by managing and resolving shipping-related inquiries submitted via Salesforce ticketing system. Manage a high-volume Salesforce ticket queue related to shipping issues and requests.
Numbers & Facts
Location
Pasadena, California
Description
This role will primarily support TPG partners by managing and resolving shipping-related inquiries submitted via Salesforce ticketing system.
Key Responsibilities
Respond to customer inquiries via email in a cordial, professional, and timely manner (within 24 hours of receipt).
Manage a high-volume Salesforce ticket queue related to shipping issues and requests.
Look up and verify shipping and tracking information using internal Green Dot systems.
Create and process shipping orders in Oracle based on ticket requests.
Prepare and deliver status updates and weekly reports on ticket resolution progress.
Collaborate with internal teams to resolve complex or escalated issues.