Consulting
Customer Service Platform Consultant
Role Snapshot
Project Status: Green - Open - Accepting Applications
Deadline for Submission: October 7, 2026 at 6:00 PM Eastern Time
Rate: Estimated 30-70 USD / Hour based on role, experience, and final project requirements
Client / Source: Buyer Agency
Department: Business Analysis and Advisory
Reports To: Director of Consulting Services
Location: United States
Travel: As required by project scope
Type: Contract / Project-Based Opportunity
About FuntoNetwork
At FuntoNetwork, we connect experienced consultants with upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.
The Opportunity
FuntoNetwork is seeking a Customer Service Platform Consultant for upcoming project opportunity: Customer Service.
Core Responsibilities
- Deliver the role-specific work described in this posting for the associated RFP.
- Coordinate assigned evidence, estimates, availability, and technical inputs with the FuntoNetwork proposal team.
- Maintain accurate, timely work products aligned to the client requirements and submission schedule.
- Collect, validate, normalize, and document source data, assumptions, business rules, performance measures, and the analysis method.
- Perform the required analysis, modeling, estimates, scenarios, reconciliations, or requirements mapping and retain working papers.
- Trace assigned work to the RFP scope, requirement or RTM row, deliverable, dependency, acceptance criterion, schedule milestone, and supporting evidence.
- Review official solicitation materials and addenda affecting this workstream; document assumptions, open items, exclusions, risks, and required client decisions.
- Prepare role-specific technical inputs, work products, estimates, implementation details, quality records, and proposal or post-award delivery evidence.
- Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.
- Maintain status, issue, decision, change, and evidence records and escalate blockers before they affect submission or delivery readiness.
What You Bring
- A current resume or professional profile showing experience directly relevant to Customer Service Platform Consultant - Buyer Agency - Customer Service.
- Examples of comparable work, outcomes, deliverables, and the tools or methods you personally used.
- Copies or verifiable details for any license, certification, education, clearance, or training expressly required by the role or solicitation; do not claim credentials that cannot be documented.
- Your availability, work location, travel or onsite capacity, rate expectations, and any schedule constraints before the submission deadline.
- Accurate disclosure of conflicts, employment or subcontracting restrictions, and authorization to submit your qualifications for this opportunity.
RFP Status & Award Center
View the contextual FuntoNetwork RFP Status & Award Center
How to Apply
Apply with your resume, relevant project history, credentials, availability, and role-specific work samples or evidence.
View the FuntoNetwork hiring process
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Optional Self-Interview for This Role
You may request an optional paid FuntoNetwork self-interview. This assessment does not guarantee placement, submission, interview, selection, or award.
Request a Self-Interview for This Role
Contact
Samuel Andoh | Account Manager
Email: samuel.andoh@funtonetwork.com
Website: www.funtonetwork.com
FuntoNetwork is an equal opportunity platform.