Graphic designer Customer Service - Richmond, VA

The role is the linchpin between the studio and our clients - we are looking for someone who can help strengthen current relationships and help build new ones, make decisions, and achieve results. Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.

Benefits:

• Paid time off
• Training & development
• Opportunity for advancement

The role is the linchpin between the studio and our clients - we are looking for someone who can help strengthen current relationships and help build new ones, make decisions, and achieve results. 
 
Core Functions: 

• Translate customer requirements into design and specification for production & install
• Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.
• Use CRM (customer relationship management) system to track calls , create estimates, work orders, billing 
• Coordinate between customers, production and vendors.
• Responsible for the quality of all products.

Other Required Skills: 

• Strong communication and listening skills. 
• Motivated with a great attitude; a desire to help others via an engaging personality 
• Update social media, newsletter to keep customer informed.
• Use of computers, spreadsheets and Artificial Intelligence software.

Ideal candidates will also possess: 

• 3+ years of prior Customer Service experience 
• 3+ year of Graphic Design using Adobe Illustrator
• Associate’s or Bachelor’s Degree 

 Compensation and Benefits: 

• Competitive Annual Salary
• Additional training/development opportunities 
• Paid time off
• Computer is provided at the studio