ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
- Greeting and seat guests by utilizing department greeting and steps of service.
- Manage reservations including calling and confirming upcoming reservations.
- Manage waitlist by providing accurate wait time estimates.
- Address guest inquires.
- Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions.
- Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
- Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.
- Communicate special requests with management, service staff, and culinary team.
- Assist the support team to turn tables faster by resetting them quickly and efficiently.
- Take to-go orders and ensure the orders are packed with the required condiments.
- Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
- Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
- Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
- Deal with guests and team members in a tactful and respectful manner.
- Ability of simple reading, math, writing and task completion skills is required.
- Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making.
- Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 16 years of age.
EDUCATION and/or EXPERIENCE
- Previous cashiering experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is constantly standing, frequently walking and balancing, and occasionally bending over during the duration of their shift.
- Must be able to occasionally lift/carry and push/pull up to 10lbs.
- The team members will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.