Graduate Student Assistant - Student Account Services - 530194

Pay Grade/Pay Range: $14.00/hour

Department/Organization: 502201 - Student Account Services

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants:

Email your academic course schedule, available work schedule, and resume to Ashley Hyche, ashley.j.hyche@ua.edu.

Job Summary: The Graduate Student Assistant for Student Account Services (SAS) provides administrative, operational, and customer service support to students, parents, and campus partners regarding student account matters. This position assists with responding to inquiries related to tuition, fees, billing, payments, refunds, payment plans, and account balances while ensuring accurate recordkeeping and compliance with university policies. The Graduate Student Assistant supports daily office operations, assists with outreach and communication initiatives, and contributes to projects that enhance the student experience and office efficiency. Strong communication, organizational, and problem-solving skills are essential for success in this role.

Required Minimum Qualifications: Current University of Alabama graduate student enrolled in at least 4.5 credit hours during Fall/Spring semesters.

Additional Required Department Minimum Qualifications: Must have a current Free Application for Federal Student Aid (FAFSA) application on file with our institution. U.S. citizens or eligible noncitizens may complete a FAFSA at studentaid.gov.

Skills and Knowledge: Excellent written and verbal communication skills. Effective listening skills. Ability to effectively handle stressful situations. Ability to provide professional support in a call center and front desk setting. Strong team-player.

Preferred Qualifications: Experience in a call center or customer service setting.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

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