Graduate Resident Director

Graduate Resident Director Hope International University

Position Information

Organizational Relationship: Reports to the Supervising Resident Director

Position Status: Part-time, 20 hours per week, housing and meal plan provided.

Salary: $18 per hour.

Position Summary: As a member of the Residence Life and Housing team, the Graduate Resident Director assists the supervising Resident Director in the implementation of the following duties and responsibilities as part of a comprehensive residence life program.

Duties & Responsibilities:

Graduate Residence Director

• Provide live-in supervision and coordination of the residence life program.
• Directly supervise and mentor assigned Resident Assistants (RAs), including implementing the selection process and training programs.
• Provide supportive care to students in crisis and challenge.
• Respond to Student Conduct situations and facilitate the disciplinary process.
• Perform various administrative tasks supporting the daily operation of the Residence Life and Housing programs.
• Keep regular office hours to assist the needs of students and the department; hours are generally conducted in the Student Affairs office.
• Develop relationships and rapport with residents, both individually and as a group; co-create an environment that enhances a sense of belonging and commitment to community.
• Help residents with problems concerning adjustment to campus and residential life, or personal, spiritual, and developmental issues (e.g. illness, family death, emotional issues, relational issues, roommate issues, alcohol and drug abuse).
• Ensure adherence to the Community Standards and Policies of the University and the Responsibilities and Regulations of the Residence Halls.
• Serve as a professional staff member on-call during evening hours, weekends, and vacation periods, on a rotation basis.
• Attend Residence Hall functions and campus activities, while maintaining high visibility in the residence halls as a professional staff representative.
• Work closely with the many departments on campus, including Student Financial Services, Information Technology, Operations, and other key departments.
• Represent the Offices of Residence Life & Housing when speaking with parents and prospective students.
• Coordinate the student staff training sessions and retreats (fall, spring, and in-service) covering such subjects as conflict resolution, student conduct management, crisis intervention, programming, etc.
• Implement new programs and policies when necessary to provide continued support in addressing existing or potential problems in the Residence halls.
• Serve as a professional staff member responsible for the Residence Hall decorum, such as tidiness, cleanliness, and good working order of the lobbies, hallways, and rooms.
• Maintain KPIs and conduct regular assessments to track relevant housing metrics and trends.
• Assist in collecting housing applications and off-campus appeal requests, managing housing placements, and maintaining accurate records.
• Collaborate with the NSO Coordinator to ensure a smooth and successful move-in experience for students and families during Fall and Spring New Student Orientation.
• Problem-solve and support students who request mid-semester/mid-year room relocations.
• Collaborate with Conference Services to ensure there is a seamless process for guests receiving room keys, tracking damages, etc.
• Work with custodial and facilities teams to ensure rooms are maintained in good, clean, working condition, and damages are properly assessed and charged to the responsible person.

Employment Standards

• QUALIFICATIONS: To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A vibrant and authentic Christian faith and worldview consistent with the Universitys mission and values are required.
• Education/Experience: Bachelors Degree required and continuous enrollment in an HIU graduate program. Previous experience in residence life highly desirable.
• Knowledge and Skills: Basic computer proficiency, including familiarity with Microsoft suite of tools, typing skills, and ability to learn and use computer databases; program design and evaluation; strong interpersonal skills; strong supervisory skills; self-management/time management skills; ability to effectively lead meetings; ability to plan and execute events; and basic administrative skills.
• Mental Demands: Self-directed; able to multitask; able to see and frame up solutions to problems.
• Visual Demands: Steady viewing of computer monitor screens
• Physical Demands: Steady computer use; occasional demand for lifting at events.
• Environment: Medium paced office environment & various event locations around campus
• Character: Must embody Christian character and be actively involved in a local church.

The above position description is intended to outline the general nature and level of work performed by people in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned.