Staff Posting Details
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Position Information
Requisition Number Stu837P Position Type Student Worker Department Department of Student Workers Job Title Graduate Assistant (GA) / Financial Aid Classification Student Worker Pay Rate Full-time: $6000(FT) per year. Tuition waiver for 18 credits per year Part-time: $3000(PT) per year. Tuition waiver for 9 credits per year.
Position Summary Information
Hours per week Full-time 20 hrs week Days Worked Weekdays, during regular university business hours Hours/Shift worked 08:00 AM - 04:30 PM, during regular office business hours
Posting Detail Information
Job Summary/Basic Function
The Office of Financial Aid is seeking a dedicated and detail-oriented Graduate Assistant (GA) to support our team in providing exceptional financial aid services to students. This position offers hands-on experience with student advising, customer service, and higher education operations. The GA will play a vital role in assisting with student inquiries, supporting outreach efforts and helping students explore options to bridge affordability gaps. We are looking for someone who works well with diverse populations and is passionate about providing inclusive, equitable support to students from all backgrounds.
Required Qualifications
All graduate assistants must be enrolled in a Millersville University graduate program; non-degree students and those only seeking post-baccalaureate certification are not eligible.
Full-time Graduate Assistants must be enrolled in and maintain a minimum of 6 credits in Fall semester and in Spring semester.
Financial Aid GA must be available to complete all of their work hours on-campus during regular university business hours.
- Strong communication and interpersonal skills, with the ability to provide excellent customer service.
- A commitment to helping students navigate the financial aid process and supporting diverse student populations.
- High attention to detail and ability to handle sensitive information with discretion.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Preferred Qualifications
- Experience with general financial aid processes (i.e. FAFSA completion, scholarship applications, loan borrowing, etc).
- Experience with customer service, working in an office setting, and/or working with student populations.
- Availability to work during breaks (summer, winter, etc).
- Proficiency in a second language.
- Majoring in a human services related field.
Job Duties
- Meet and advise students and parents regarding the financial aid process, including application requirements and eligibility.
- Provide front-line support via email, phone, and in-person interactions regarding financial aid policies, procedures, and deadlines.
- Assist in collecting and organizing student documents, ensuring they are accurately logged and updated in the system.
- Check and respond to financial aid emails, forwarding inquiries to the appropriate staff member when necessary.
- Work with and help delegate tasks to other student workers in the office to ensure efficiency and optimal workflow.
- Support financial aid counselors in advising students on financial literacy, scholarships, grants, and loan options.
- Help plan and execute financial aid workshops, presentations, and outreach initiatives.
- Assist with university events and collaborate with other departments to enhance student services and provide cross-functional support as needed.
- Work with OFA staff to identify student perspective pain points and enhance the student experience through research, data analysis, and process improvements.
- Maintain confidentiality and ensure compliance with federal, state, and institutional regulations.
- Assist with special projects and other duties as assigned by the Client Services Supervisor.
Working Conditions and Physical Effort Posting Open Date 10/11/2026 Posting Close Date Special Instructions to Applicants
Graduate Assistant payment and hours guidelines
- Graduate Assistants must work 300 hours (FT) per semester.
- Stipends are paid 8 payments throughout the semester and are paid bi-weekly according to the payroll schedule.
- FT Graduate Assistants (who are not on an F-1 visa) may work 10 extra hours per week in addition to the required hours for the position for a total of 30 hours a week.
- Graduate Assistants who are on an F-1 visa are only permitted to work a maximum of 20 hours per week during academic sessions (spring and fall semesters); there may be opportunity to work during school breaks over 20 hours a week, which would be compensated at an hourly rate.
- Graduate Assistants must meet all eligibility requirements as detailed in GA Guidelines.
Documents needed:
- Resume is required
- Cover Letter is optional
- Transcripts/other documents optional
- Clearances are required for this position: PA Criminal Background, Child Abuse, FBI Fingerprint (Not needed to apply)
Quicklink for Posting/Requisition https://jobs.millersville.edu/postings/15711
Documents Needed to Apply
Required Documents
Optional Documents
- Cover Letter/Letter of Application
- Unofficial Transcripts 1
- Other Document 1
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Are you currently enrolled in a graduate program at Millersville University or will be at the time of employment?
YES
NO
- In which program are you enrolled?
(Open Ended Question)
- Are you available to work on campus during regular university business hours?
(Open Ended Question)
- Are you available to work during breaks (i.e. spring break, summer, and/or winter)?
(Open Ended Question)
- Are you currently on Millersville University Student Payroll?
- YES
- NO