Golf Retail Staff-H

Essential Duties and Responsibilities:

• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, car/pull cart rental fees and club rental fees.
• Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.  Take messages for patrons who may be on course.
• Interact with annual pass-holders, members and guests in a congenial and professional manner. Assist patrons with information regarding tournaments, special events, club activities, policies, etc.
• Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure that the golf shop is maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Assist with organizing and maintaining ancillary services such as the cart barn and driving range facilities.
• Perform other duties as appropriate.

Qualifications:

• High school preferred.
• 1 year experience in golf shop and/or customer service/retail sales environment preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holiday.
• Positive attitude, professional manner and appearance in all situations.