Highlights
Bachelor's degree in education, business management, or other relevant discipline plus one to three years business and resort experience or a combinations of education and experience from which comparable knowledge and skills were acquired. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Numbers & Facts
| Location | Milford, MI |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
Responsible for the effective development, coordination and presentation of training and programs of GMS for all employees. Audit GMS process site wide and relay all findings to Safety Director. Cascade implementation needs to employees and perform hands on training.
Job Responsibilities
- Provide visible, high-energy service. Demonstrate a positive attitude, excellent guest service skills and be a team player.
- Develop, coordinate, and deliver resort-wide GMS training.
- Complete hands-on training
- Complete Layered Audits with TL/GL
- Complete follow up evaluations from audits with POM/CL and TL/GL
- Complete Quarterly GMS Calibration site wide
- Produce and maintain a training calendar.
- Coordinate the team leader onboarding/offboarding process along with qualification standards.
- Communicate and execute relevant workshops and schedules to managers, online, and in person.
- Design, plan and present staff orientations.
- Administer employee recognition programs including delete and assist in planning staff parties.
- Prepare a variety of reports, service scorecards and measurements around GMS process.
- Create and maintain training books and audio-visual training aids.
- Present Monthly GMS Basketweaves with each building
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy.
- Report to work on time and in complete uniform.
- Other duties as assigned.
Qualifications
- Bachelor's degree in education, business management, or other relevant discipline plus one to three years business and resort experience or a combinations of education and experience from which comparable knowledge and skills were acquired.
- Previous guest service and/or training or teaching experience desirable.
- Superior communication, written, multi-tasking and presentation skills.
- Confident and assertive enough to provide on the spot service training.
- Must be computer literate; proficiency with Microsoft 365 suite.
- Must be highly organized and have great attention to detail.
- Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
- Experience in meeting facilitation desirable.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.