GM / Market Leader (retail/grocery)

About Our Client
Our client is a neighborhood market and community destination offering a curated selection of gourmet and organic foods, fine wines, and spirits. They are committed to local sourcing and creating a welcoming environment.

Their model blends the convenience of a local market with an elevated food experience, featuring fresh produce, locally sourced meats, prepared meals, and everyday essentials.

Position Overview

Our client is seeking an experienced and driven Market Leader to oversee store operations and lead business performance across multiple locations. This role will initially take responsibility for one store, with the near-term opportunity to expand oversight to two stores and additional locations as the company continues to grow.

The Market Leader will be responsible for operational excellence, profitability, talent development, and delivering an exceptional customer experience across their market. Reporting to corporate leadership, this person will play a key role in scaling the business, implementing best practices, and building a strong, service-focused culture.

Key Responsibilities

Multi-Unit Leadership
Lead day-to-day operations for one location initially, with responsibility expanding to two or more stores as growth continues. Ensure consistent execution, standards, and performance across all locations.

Operational Excellence
Oversee staffing, scheduling, inventory management, store standards, and workflow to drive efficient operations.

Strategic Growth
Develop and execute strategies to improve revenue, customer satisfaction, and profitability while supporting expansion plans.

Supply Chain & Inventory
Manage vendor relationships, ordering processes, and inventory control to minimize shrink and optimize in-stock levels.

Performance Metrics
Track and analyze KPIs across locations, ensuring strong execution in sales, merchandising, customer service, and product quality.

Team Development
Recruit, train, coach, and develop store leadership teams and employees to build an engaged, high-performing organization.

Financial Management
Manage budgets, control expenses, and identify opportunities to grow sales and improve margins.

Compliance & Standards
Ensure all locations adhere to company policies, food safety standards, health regulations, and operational procedures.

Process Improvement
Implement tools, systems, and processes that streamline operations and support scalable growth.

Qualifications

• 5–10+ years of progressive leadership experience in retail, grocery, food service, or multi-unit operations
• Proven success leading store performance and driving profitability
• Multi-unit leadership experience preferred, or readiness to step into expanded market oversight
• Strong knowledge of inventory management, merchandising, staffing, and operations
• Experience with POS systems, ERP platforms, and inventory management tools
• Ability to lead teams in a fast-paced, customer-focused environment

Core Competencies

• Multi-Unit Leadership & Team Development
• Operational Excellence & Strategic Thinking
• Financial Acumen & Problem Solving
• Customer Experience Focus
• Growth Mindset & Change Management
• Coaching & Talent Development

Why Join Our Client?

• Growing, community-focused brand
• Opportunity to lead multiple locations and grow with the business
• High visibility role with direct impact on expansion strategy
• Collaborative and entrepreneurial culture
• Competitive compensation and long-term career growth opportunities