Industrial Floorcare TST – Product Lifecycle & Technical Support Manager
The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle. Acting as the "voice of service", the TST bridges R&D, Product Management, Quality, and Service Operations - ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability. The role combines deep technical expertise, global training capability building, and operational problem solving, supporting both internal teams and service partners worldwide.
Key Accountabilities / Responsibilities:
- Product Lifecycle Support: Act as global Subject Matter Expert (SME) for industrial floorcare platforms. Represent service in New Solution Development projects and ensure service readiness at product launch. Drive serviceability improvements in collaboration with R&D and Product Management. Support lifecycle performance through analysis of field issues and feedback loops.
- Technical Support & Issue Resolution: Provide advanced technical support to regions and local service teams. Lead troubleshooting of complex electro-mechanical and software-related issues. Support root cause analysis and technical failure investigations (TFRs). Collaborate with suppliers and engineering teams to resolve quality issues.
- Quality & Continuous Improvement: Act as interface between R&D, Quality, and Service. Identify and analyze recurring field issues and drive corrective actions. Create and maintain: Technical Failure Reports (TFRs) Technical Service Bulletins (TSBs). Contribute to improving serviceability, reliability, and product performance.
- Training & Capability Building: Deliver content for technical training programs for: Internal service teams Service partners and dealers. Support and enable Train-the-Trainer concept globally. Certify and develop regional Subject Matter Experts.
- Documentation & Digital Enablement: Develop and deliver technical training programs for: Internal service teams Service partners and dealers. Create scalable training content (e-learning, video, instructor-led material). Support and enable Train-the-Trainer concept globally. Certify and develop regional Subject Matter Experts.
Key Success Factors:
- Reduced technical escalations from regions
- Improved first-time-fix rate (through training & documentation)
- Faster time-to-service readiness for new product launches
- Positive feedback from service organizations and partners
- Increased technical capability in regions (certification/training KPIs)
Required Minimum Qualifications:
- Bachelor's degree in engineering (Electrical, Mechanical or similar) or equivalent experience
- +5 years' experience in technical support, service, or product support
- Experience with industrial equipment (floorcare, automotive, forklift, or similar)
Competencies:
- Strong problem-solving and analytical mindset
- Ability to translate complex technical topics into practical guidance
- High level of ownership and ability to drive topics to resolution
- Strong stakeholder management across functions and regions
- Comfortable working in a global, cross-cultural environment
About Nilfisk:
Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.
Benefits:
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
$88,800.00-$111,000.00 The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.