Global Solution Delivery Manager, Services

Global Solution Delivery Manager job at Hexagon Mining, Inc. in Tucson, AZ Headquarters, powered by JobScore

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Global Solution Delivery Manager

TECHNICAL SERVICE AND SUPPORT | Tucson, AZ Headquarters | Full Time

Job Description

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Global Solution Delivery Manager is responsible for governing, standardizing, and optimizing the delivery of Hexagon Mining solutions across all regions. This role ensures that solution deployments, customer implementations, delivery processes, and offered services are executed consistently, efficiently, and in alignment with global standards.

The Global Delivery Manager acts as the central coordination point between regional delivery teams, global support, product management, and engineering, driving operational excellence and enabling scalable deployment models across Hexagon's mining portfolio.

This role leads the global delivery function, establishes KPIs, and ensures effective communication, alignment, and continuous improvement across all delivery activities.

Key Objectives:

• Establish a globally consistent delivery framework for Hexagon Mining solutions
• Ensure successful, repeatable, and scalable solution deployments across regions
• Improve delivery performance, visibility, and accountability through metrics and governance
• Enable seamless collaboration between Support, Product, and Regional Teams
• Drive continuous improvement and adoption of best practices and standard processes

Major Areas of Responsibility:

1. Global Delivery Governance & Standards

• Define, implement, and maintain global delivery standards, methodologies, and best practices

• Establish delivery frameworks covering:

• Solution implementation

• Commissioning and handover to support

• Customer onboarding and adoption

• Hexagon Mining offered services

• Ensure alignment of regional delivery practices with global standards

• Promote reusability of delivery models across solutions and business units

2. Program & Project Oversight

• Provide oversight for global and strategic deployments and offered services, especially complex, multi-region implementations
• Support regions in managing high-risk or high-value projects
• Ensure consistent execution of project lifecycle phases:
• Discovery and planning
• Deployment and commissioning
• Transition to support

3. KPI Management & Reporting

• Define and track delivery KPIs and performance metrics across all regions

• Monitor:

• Deployment timelines

• Quality of delivery

• Customer satisfaction

• Provide regular reporting to senior leadership with actionable insights

• Drive accountability through data-driven performance management

4. Cross-Functional Alignment

• Act as the primary liaison between Global Support, Product Management, Engineering, and Regional Teams

• Ensure delivery readiness for new product introductions and releases

• Facilitate alignment on:

• Delivery requirements

• Resource needs

• Deployment constraints

• Bridge gaps between product development and field execution

5. Continuous Improvement & Operational Excellence

• Lead delivery retrospectives and continuous improvement initiatives
• Identify systemic issues and drive corrective actions globally
• Standardize tools, templates, and processes to improve efficiency
• Promote a culture of lessons learned and knowledge sharing across regions

6. Delivery Team Leadership

• Lead and coordinate the global delivery function and associated roles
• Support regional delivery teams with guidance, frameworks, and escalation support
• Collaborate with enablement and training teams to ensure:
• Capability development
• Consistent execution standards

7. Delivery Strategy Ownership

• Own and drive the global delivery roadmap in alignment with business objectives
• Ensure delivery capabilities scale with:
• New product introductions
• Market expansion
• Increasing deployment complexity

Key Interfaces:

• Global Support Team
• Regional Delivery / Services / Support Teams
• Product Management
• Product Development / Engineering
• Customer Success & Sales
• Technical Publications & Enablement

Knowledge and Experience - Required:

• 8-12+ years of experience in:

• Solution delivery, project management, or operations in mining or industrial technology

• Proven experience managing:

• Global or multi-region delivery programs

• Complex technical implementations (software, hardware, or integrated systems)

• Experience working with remote operations, autonomous systems, or mining technologies preferred

Technical and Functional Skills:

• Strong understanding of:

• Solution deployment lifecycle

• IT/OT integration and system architecture

• Mining operations (surface or underground)

• Experience with delivery tools, project tracking, and reporting systems

• Ability to define and implement standardized processes at scale

Leadership and Behavioral Competencies:

• Strong leadership without direct authority (matrix environment)
• Excellent stakeholder management and communication skills
• Strategic thinker with strong operational execution capability
• Data-driven decision-making mindset
• Ability to work across cultures and global teams

Success Metrics (KPIs):

• On-time delivery performance
• Deployment quality and defect rates
• Customer satisfaction and adoption rates
• Regional alignment with global delivery standards
• Efficiency improvements across delivery operations

Travel:

• Occasional international travel (10-30%) depending on strategic projects and regional delivery needs

Benefits:

Hexagon is committed to helping our employees thrive as they balance their work and life. We offer competitive pay and incentive-based bonuses. Our comprehensive benefits package includes medical, dental, vision, retirement savings with company matching, life insurance, disability, mental health support, and much more. For your continued learning and professional development, we provide education assistance, funding for professional association memberships, mentorship programs, and access to tools and resources to move your career forward. We maintain a positive and comfortable work environment, with employee-led social clubs, and flexible schedules. Some benefits offered are dependent if you are hired on as full-time, part-time, or temporary status.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.

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