Global Security - Alarm Monitoring Specialist

Are you ready to be at the center of the action, protecting thousands of employees and assets across North America? At JPMorganChase, our Global Security team operates around the clock, and we''re looking for a dedicated professional who thrives in a fast-paced, high-stakes environment where your work truly matters.

As an Alarm Monitoring Specialist at JPMorganChase within the Global Security team, you will serve as the primary intake point for security-related incidents across retail branches and corporate locations, acting as the firm''s communication and situational awareness hub. You will monitor, research, review, and analyze alarms and video footage to ensure timely compliance with standard operating procedures. Your work directly contributes to the safety of our people and the protection of firm assets - 24 hours a day, 7 days a week, 365 days a year. This role offers a unique opportunity to grow within a world-class security organization while making a meaningful impact every single day.

Job responsibilities

• Respond promptly to alarm signals to ensure the protection of lives and property, following established protocols with accuracy and urgency
• Dispatch law enforcement, security personnel, or service vendors appropriately based on incident type and severity
• Manage inbound calls and conduct initial triage and troubleshooting, resolving issues directly or routing them to the appropriate resource
• Escalate sensitive or high-impact incidents to senior managers and notify relevant Security and Threat teams in a timely and accurate manner
• Place alarm systems on test when required and create service jobs correctly as needed
• Report false or problem incidents to the appropriate department for corrective action and resolution
• Ensure all standard operating procedures are followed consistently and accurately across every interaction
• Execute critical alarm testing on schedule and take ownership of identified faults through to resolution
• Compose and deliver accurate incident communications - verbal and written - to security, operations, resiliency, and facilities responders via internal communication platforms
• Demonstrate flexibility to support staffing needs during overnights, weekends, holidays, and crisis situations, remaining reachable via email, text, and telephone

Required qualifications, capabilities, and skills

• Formal training or certification on Alarm Monitoring Specialist concepts and 2+ years of applied experience
• Strong verbal and written communication skills with the ability to engage clearly across all levels of the organization
• Demonstrated problem-solving and troubleshooting ability in time-sensitive or high-pressure environments
• Ability to work both independently and collaboratively as part of a team
• Familiarity with access control, video surveillance, and intrusion detection software and hardware
• Solid understanding of security principles and methodologies
• High standard of integrity, reliability, and professional judgment
• Ability to multitask, remain composed under pressure, and think critically before acting
• Proven ability to build and maintain effective working relationships with team members and stakeholders

Preferred qualifications, capabilities, and skills

• Prior experience in an alarm monitoring center, security operations center, or similar 24x7 environment
• Experience working within a large, complex organization with multiple locations or sites
• Familiarity with incident management or dispatch platforms
• Knowledge of physical security best practices and emergency response protocols
• Bilingual communication skills are a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans