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Global OPUS Customer Operations Analyst (CONTRACT - 6 Months)

Connexion Systems + Engineering

Lexington, MA

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JOB DETAILS
SALARY
$35–$44 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Biology, Business Solutions, Communication Skills, Contract Analysis, Contract Management, Customer Experience, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, ISO 9001, Import/Export, Logistics, Manufacturing, Multitasking, Operational Audit, Order Management, Order Picking/Packing, Organizational Skills, Presentation/Verbal Skills, Product Management, Product Support, Project/Program Coordination, Regulatory Compliance, Resin, Revenue Recognition, SAP, Sales, Salesforce.com, Small Company, Supply Chain, Track Customer Issues, Writing Skills
LOCATION
Lexington, MA
POSTED
14 days ago
Global OPUS Customer Operations Analyst 

Pay Rate: $35 - 44/hr
  • This will be either 2 or 3 days remote, the rest of the days onsite.  
 
 

Responsibilities
  • As a member of the customer service team, the Global OPUS Order Support Analyst will provide seamless project coordination, customer service and support of global customer’s inquiries and orders:
    • Supporting customer products and unique account requirements
    • Executing the OPUS Resin Pick-up Service coordination when required
  • Responsibility for the lifecycle of the OPUS custom order utilizing multiple business systems and reporting tools.
  • Serve as the Customer’s advocate by coordinating and communicating internal and external communication, activities and resolution.
  • Partner with product management, supply chain and distribution to ensure the downstream process of pick, pack, ship and deliver is executed to the customer’s expectation.
  • Facilitate the launch of the complaint process with customers by providing the documentation and escalation required internally for resolution with Product Management, Quality, Manufacturing, Supply Chain and the Sales team.
Qualifications
  • Bachelor’s Degree or equivalent required
  • Demonstrated passion for providing excellence in the customer experience
  • 2+ years’ experience in global customer service/order management with a strongly developed commitment to client services
  • 2+ years working with SAP systems, experience in Salesforce.com a plus
  • Life Sciences industry experience preferred
  • Supply chain, logistics or contract administration experience a plus
  • Understanding of import/export/trade compliance requirements globally
  • Understanding of revenue recognition requirements for a publically held company
  • Experience in an ISO9001 quality system a plus
  • Outstanding attention to detail and strong organizational skills
  • Exceptional analytical skills
  • Ability to organize and manage multiple priorities with multiple stakeholders
  • Excellent verbal and written communication skill required for internal and external purposes
  • Comfort working in a fast-paced, small company environment
  • Bachelor’s Degree or equivalent required

 

About the Company

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Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/