Global IT Infrastructure - Data Center Engineer

PURPOSEPartnering with the IT Leadership team, the Global IT - Data Center Engineer will ensure that Data Center infrastructure availability, performance, and stability support SMC's strategic goals. This position can work alone or with teams and could work anywhere within the Enterprise on campus or at remote office locations. The Global IT Data Center Engineer will be a member of an advanced team of engineers to provide outstanding support to other IT teams and the business. This position is on a team that encourages an adaptable culture, transformative thinking, and continuous learning.

ESSENTIAL DUTIES

Provide awesome support for current and future enterprise systemsComplete all relevant work as required by the team's standardsVigilant adherence to SMC Global IT security policies, procedures, best practices, and established standardsParticipate in and optimize IT Infrastructure implementations, forecasting, and maintenanceSupport of the design, development, and management of network servers, virtualization, storage, and monitoring systemsDeployment of Servers and virtual environments, including but not limited to VMWare, various Windows server versions, and LinuxResearch, evaluate and make recommendations concerning new third-party products or industry trends which are related to data center operations, management, and uptimeIdentify and help create documentation for the global data center knowledge baseKnowledge of out-of-band/lights-out server communication methods, such as IPMI and serial consoleUnderstand and analyze OS Provisioning technologiesWork with business entities to ensure successful partnering and uptime requirements for networks & datacentersExperience modifying and developing scripting or programming languagesStrong critical thinking, complex problem-solving, appropriate judgment, and decision-making skillsOther duties as assignedAdminister and support enterprise data protection platforms, including Rubrik and Dell Technologies solutions (e.g., PowerProtect, Avamar, and Data Domain).Perform backup, recovery, and restore operations while monitoring and troubleshooting backup failures, performance issues, and system alerts.Support data lifecycle management activities, including retention, archival, replication, and secure data disposal in accordance with established standards.Execute documented disaster recovery procedures and participate in disaster recovery testing activities.Support incident response efforts related to data loss, corruption, ransomware, and other cyber events, escalating issues as appropriate.

DESIRED EXPERIENCE

5+ years of experience with IT Enterprise networkingPractical experience with VCF, VMware vSphere 7 (6.5+) (including multiple sites / clusters, host profiles, customizations), vMotion, VMware ESXi, vCenter, vROPS, Horizon, IDPA, NSX, NSX-T, VDI deployment, configuration, and maintenance in production environmentsAdministration of VMware virtual environment using vSphere spanning multiple data centers and networksExperience with Dell VxRail, Data Domain, Avamar, EMC and IDPA storage platformsA minimum of 4 years' experience deploying, managing, migrating, and upgrading Microsoft technologies such as Windows Server, Active Directory, GPOs, SCCM, O365, and security policiesExperience deploying, troubleshooting, and maintaining Windows Server 2012 and beyondExperience deploying and managing MFA and security solutions such as Okta and PAM (Privileged Access Management)Basic Networking Knowledge (VLANs, firewalls, load balancers, NAT, DNS, LANs/WANs)Experience with common network services, SNMP, Syslog, DNS, NTP, DHCP, AD, etc.Experience with public cloud providers such as Amazon, Microsoft, and GoogleAnalysis of network performance using standard tools, to provide root cause analysis, recommendations, guidance, and expertise in maintaining the highest level of performancePerform complex troubleshooting, backup, archiving, and recovery tasksAttention to detailAbility to maintain and update system(s) documentationExperience conducting routine maintenance for all systems as needed for security and feature updatesAssist in the architecture design, implementation, commissioning and build out of new facilitiesDrive and implement projects to increase current facility capacity, efficiency, sustainability, and reliabilityIndustry certifications with Microsoft, and/or VMwareAbility to articulate and communicate design, security, and performance issuesAbility to communicate effectively both orally and in writingExperience administering enterprise data protection platforms, including Rubrik and Dell Technologies solutions (e.g., PowerProtect, Avamar, Data Domain).Experience with enterprise backup, recovery, replication, and disaster recovery processes.Experience troubleshooting backup failures, storage performance issues, and recovery operations.Working knowledge of data lifecycle management, retention policies, archival, and cyber recovery best practices.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Cross-functional, self-organized team environment as defined by the prescribed frameworkCollaborative team environment in a shared workspaceGeneral office, computer room, warehouse, and factory areasOff-hours work and travel as requiredCarry mobile phone during work and off-hoursAble to sit and stand for extended periods of timeMinimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS

Associate degree or verifiable related education/work experience5+ years' relevant experienceValid passportAbility to travel abroad

For Internal Use Only: IT001