Global HR Operations Project Manager Lead

Future opportunity for a Global Head of Operations. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

We are seeking a strategic and results-driven Global Head of Operations to lead the operational delivery, governance, and transformation of our global benefits and outsourcing functions. This executive leader will be responsible for overseeing third-party service providers, driving operational excellence, optimizing global benefits administration, and leveraging technology, automation, and AI-driven solutions to improve efficiency, scalability, and client outcomes.

The ideal candidate brings deep expertise in global benefits operations, large-scale outsourcing environments, vendor governance, and operational transformation. They will have a proven track record of implementing innovative technologies, including AI and automation tools, to streamline processes, enhance service delivery, reduce costs, and improve the customer experience.

Strategic Leadership

• Develop and execute a global operations strategy aligned with organizational growth objectives.
• Lead the ongoing transformation of outsourcing and benefits administration operations across multiple regions.
• Serve as a key member of the leadership team, providing strategic direction on operational efficiency, scalability, and service delivery.
• Build and foster a culture of continuous improvement, innovation, accountability, and operational excellence.

Outsourcing & Vendor Governance

• Oversee a global network of outsourced service providers and strategic partners.
• Establish robust governance frameworks, service level agreements (SLAs), performance metrics, and accountability structures.
• Conduct regular business reviews and performance assessments with outsourcing partners.
• Drive vendor optimization initiatives to improve quality, efficiency, customer satisfaction, and financial performance.
• Identify and mitigate operational, regulatory, and vendor-related risks.

Global Benefits Operations

• Lead the delivery and administration of global employee benefits programs across multiple countries and regions.
• Ensure operational excellence in benefits enrollment, eligibility management, compliance, billing, customer support, and reporting.
• Partner with Benefits, HR, Technology, Legal, and Compliance teams to ensure seamless program administration.
• Maintain awareness of evolving global regulatory requirements impacting benefits administration and outsourcing operations.
• Implement standardized global processes while maintaining flexibility for local market requirements.

Technology, Automation & AI Transformation

• Champion the adoption of emerging technologies, including AI, machine learning, workflow automation, and advanced analytics.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Partner with technology teams to implement digital transformation initiatives that enhance service delivery and customer experience.
• Utilize operational data and predictive analytics to drive decision-making and continuous improvement.
• Evaluate and deploy AI solutions that improve workforce productivity, quality, reporting, and client outcomes.

Operational Excellence

• Establish and monitor KPIs, operational dashboards, and performance metrics.
• Drive process standardization, optimization, and continuous improvement initiatives globally.
• Lead large-scale transformation and change management programs.
• Ensure operational controls, compliance standards, and risk management practices are maintained across all functions.
• Deliver measurable improvements in productivity, quality, client satisfaction, and profitability.

Leadership & Talent Development

• Lead and develop a high-performing global operations team.
• Mentor senior leaders and build future leadership capability within the organization.
• Foster cross-functional collaboration between Operations, Technology, HR, Benefits, Finance, and Client Service teams.
• Promote a culture of innovation, customer focus, and accountability.

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Required:

• Bachelors degree; Minimum of 8 years related experience supporting HR technologies and processes in project management capacity. Must have prior experience implementing and supporting Human Capital Management and ERP systems (i.e. Oracle, SAP, Peoplesoft, Taleo, SuccessFactors, Cornerstone, reporting tools, etc.).
• Proven ability to manage cross-functional projects.

Preferred:

• Experience within benefits consulting, human capital consulting, insurance brokerage, or HR outsourcing organizations.
• Background managing complex global service delivery environments.
• Knowledge of international benefits programs, compliance requirements, and regulatory frameworks.
• Experience supporting multinational clients and geographically dispersed teams.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)