| Location | California, CA |
| Salary | $320,000–$365,000 Per Year |
Global Head of Customer Success | Careers at Semrush
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Global Head of Customer Success
Saleslocation_onUnited States - California
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies.
Some highlights of our success:
$470M+ Annual Recurring Revenue with AI products surpassing $38M+
Dollar-based net revenue retention of 104%, as of December 31, 2025
Large deals growing 74% YoY
Semrush named a Leader in The Forrester Wave: Search Engine Optimization Solutions, Q3 2025
Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further-and we all move as one.
Are you ready to be part of this journey?
About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
Fast forward and continuous career growth: the highest rate of promotions within the organization
A team spread across 40+ locations around the globe
Offline and online bootcamps as part of our onboarding process
President's club-an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
Quota attainment has been recognized as higher than market average, according to RepVue
Uncapped commissions
About your future tasks
We are hiring a proven enterprise post-sales leader to run Customer Success globally for Semrush's largest and most strategic customers.
Reporting to the Semrush CSO and working hand in hand with the Vice President of Enterprise Sales, this leader will be accountable for time-to-value, adoption, value realization, retention, renewal readiness, and expansion partnership across the Enterprise customer base.
This is not a Support role. It is not Professional Services. It is a product-deep, commercially accountable Customer Success leadership role focused on helping enterprise customers turn Semrush capability into measurable business impact.
Customers do not simply buy Semrush (Acquired by Adobe). They need to connect our platform, data, and insights to executive priorities, business outcomes, and measurable value. The right leader will build a world-class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long-term customer growth.
The Mandate
The mission is simple: make sure our largest customers realize value faster, adopt more deeply, renew with confidence, and see Semrush as a strategic part of how they understand and grow their business.
This leader will own the Enterprise customer journey from closed-won through value realization and renewal readiness, partnering closely with Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement, and Adobe field teams.
Key Priorities
Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
Create clarity on what good looks like: what CSMs own, what Sales owns, what Renewals owns, when SE or Professional Services gets involved, and how we engage executives at the right moments.
Own the customer journey from closed-won through first measurable value.
Every enterprise customer should have a clear success plan tied to what they bought, why they bought it, who needs to adopt it, and what outcome they expect.
Build onboarding standards by product and customer complexity. Set expectations early, remove friction quickly, and ensure customers realize value with speed and confidence.
Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
This team needs to be product-deep enough to understand workflows, use cases, adoption blockers, stakeholder gaps, and where customers are not getting the value they should.
The goal is not activity. The goal is adoption connected to customer outcomes.
Build a disciplined Enterprise renewal readiness motion in partnership with Sales and Renewals.
Improve visibility into customer health, adoption quality, risk, executive alignment, and value realization well before renewal.
Create clear risk categories, save plans, escalation paths, and executive engagement standards. No surprises. No late risk discovery. No renewal conversations without a clear view of value.
Move QBRs and EBRs from usage reviews into strategic business conversations.
Enterprise customers should understand how Semrush helps them answer bigger questions: what is working, what is not, where to invest, where competitors are winning, how customer journeys are changing, and how visibility connects to action.
This leader will raise the quality of executive engagement across the Enterprise CS team.
This role sits at the center of Customer Success, Enterprise Sales, Renewals, Product, Solutions Engineering, Support, Professional Services, Enablement, RevOps, and Adobe field teams.
The right leader will create clean handoffs, clear ownership, and strong operating discipline across the post-sale customer journey.
They will also make sure customer feedback becomes actionable input for Product, GTM, Enablement, and leadership.
About you
We are looking for a proven Enterprise Customer Success leader who has owned adoption, value realization, retention, and post-sale customer outcomes for large, complex customers.
Someone who understands that Enterprise CS is not customer happiness. It is customer value, commercial judgment, product depth, executive engagement, and disciplined operating rhythm.
The right person can lead front-line managers, raise the bar on CSM talent, work credibly with Enterprise Sales, challenge Product with customer insight, and engage senior customers with confidence.
Required Experience
Professional Traits (your bar)
For roles based in the United States (including US Remote)The annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
About the perks
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
We don't just lead the market-we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
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Louann Keaveny
Head of Executive Recruitment
At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.
A "five-minute interview" or "get a job in three clicks" approach is not the way we work.
During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.
Up to 3 days
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Once the resume is received it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.
10-30 minutes
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40-60 minutes
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7 days
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Up to 3 days
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Flexible approach for an interview format
We're flexible and open for both online interviews and personal meetings at the offices. Choose the option that's most suitable for you!
In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:
Good luck!
Sales
The Sales team at Semrush isn't just important, it's foundational. They are the force that drives market expansion, accelerates customer success, and sets new benchmarks in the MarTech space. Colleagues don't just meet the moment, they shape it!
Our Sales team partners with world-class marketers, SEOs, and fast-scaling businesses to help them win online. Backed by our award-winning all-in-one platform, they solve real marketing and growth challenges daily-a capability recently recognized when Semrush was named a Leader in The Forrester Wave: Search Engine Optimization Solutions, Q3 2025.
But it's not just about closing deals, it's about building legacies. From strategic promotions and ownership opportunities to recognition programs like President's Club, we celebrate performance, invest in future leaders, and fuel a high-performance culture where ambition is a shared language.
At Semrush, sales professionals operate like CEOs of their own market. Through the One Semrush selling approach, colleagues break silos and build synergy across roles and functions.
Across our large Sales team, we have several focus areas:
The Account Executive Teams help acquire new customers and maintains strong relationships with existing customers. They go deep into their particular business needs and provide additional Semrush solutions to optimize growth through prospecting, demos, and value creation.
The Sales Training & Enablement Team supports the whole division through sales skill development and translating product information into comprehensible resources. This team conducts onboarding for all new Sales people and prepares regular training for them as well as for the Sales Managers. They're also actively experimenting with various AI-driven solutions to improve learning efficiency, streamline processes, and enhance the overall sales performance.
The Sales Operations Team makes use of competitive analysis, past performance metrics, and other indicators to predict future growth and trends. In addition, this team manages the sales compensation and incentives programs.
The Solutions Sales Team empowers our sales reps to close complex deals and keep customers satisfied by matching their needs with the right Semrush tools. They bring deep product knowledge, smart strategy, and real-world experience to every step of the sales process. Their work is key to winning new business and growing existing accounts by showing customers how our solutions can solve their biggest challenges.
The Channel Partners Sales Team plays a strategic role in expanding Semrush's reach and driving revenue through trusted external partnerships. By collaborating with resellers, agencies, and technology partners, the team amplifies the impact of our sales efforts beyond direct channels.
We're scaling faster than ever. Demand for digital marketing tools is booming, and we're leading the category. This is your moment to join a high-velocity team, shape your career, and be part of a company defining the future of marketing tech.
Come build something iconic!
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