Highlights
Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values: Grower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders.
Numbers & Facts
| Location | Lakeville, MA |
| Industry | Consumer Packaged Goods Manufacturing |
| Salary | $49,400–$61,700 Per Year |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1930 |
| Website | http://www.oceanspray.com |
Description
Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role - it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all - and we've been making our own way ever since.
Position Location: We're all about flexibility! This will be a hybrid role based out of our corporate headquarters in Lakeville, MA with Mondays and Fridays remote.
The Global Customer Operations Specialist supports the execution of the end-to-end order-to-cash process while delivering exceptional service to customers and business partners. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders. The position leverages SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery performance across global markets.
A Day in the Life...
"Candidates must be authorized to work in the United States without restriction. This position is not eligible for visa sponsorship, and the company will not sponsor or support employment-based immigration petitions now or in the future."
- Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.
- Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.
- Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.
- Coordinate international shipping and customs documentation activities, partnering with International Trade & Customs Compliance, customs brokers, and third-party logistics (3PL) providers to ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance.
- Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements.
- Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.
- Support the maintenance of accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.
- Participate in continuous improvement initiatives, including EDI compliance, root cause analysis and corrective actions.
What We Are Looking For:
Required
- Bachelor's degree in business, Supply Chain, Logistics, International Trade, or a related field.
- Experience in customer operations, supply chain, logistics, or related functions
- Proficiency in SAP S/4HANA or similar ERP systems
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Office applications, particularly Excel.
Preferred
- Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.
- Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.
Education:
Bachelor''s or University Degree (Required)
Work Experience:
At least 1 Year of Experience
Annual Salary:
$49,400 - $61,700
The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.
Benefits:
Complete insurance package on Day-1 that includes a plethora of health and wellness programs
Health, Dental and Vision insurance
Health savings account
Flexible spending account
Life and accident insurance
Employee assistance program
Telehealth services
1:1 health coaching
Supportive benefits for all the stages of your life
401(k) with up to 6% Company matching; additional potential discretionary match at year-end
Short-Term Incentive/Performance bonuses
Flexible scheduling options
Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
Holiday pay for 12 holidays
Career development and growth opportunities
Tuition/Education assistance programs
Access to LinkedIn Learning
Scholarship programs for children of employees
Parental leave
Bright Horizons Family Solutions - Back-up care, tutoring, etc.
Adoption assistance
Bereavement leave
Up to $300 fitness reimbursement
Up to $300 massage reimbursement
Employee appreciation events
Employee discounts
Charitable giving
Who We Are:
You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.
Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:
- Grower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
- Sustainable Results - Guided by purpose, we are focused on delivering results for our grower-owners.
- Integrity Above All - We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
- Inclusive Teamwork - We build diverse and inclusive teams that strengthen our cooperative.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
For MA Applicants - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.
About Company
About Us
For 80 years, Ocean Spray's logo has been an enduring symbol of what we stand for - taste, health and heritage. From the creation of the Cooperative, to the steady wave of new products designed to delight customers today, Ocean Spray has a history of quality, great taste and innovative products. Beginning with the harvest, it is the spirit of discovery and determination, and the dedication of grower-owners and employees, that allows us to manufacture and market our products to delight consumers around the globe!
As we develop new products and expand our markets we are looking to hire talented individuals that want to be part of our team. If you thrive in a fast-paced, dynamic, team environment you will love working at Ocean Spray. At Ocean Spray we understand the value of working together, while knowing each individual plays a vital role in the company's success. Our business has always been and continues to be built on the people from different backgrounds, coming together for a common goal: to make Ocean Spray the best branded cooperative in the world. The same sense of opportunity, resourcefulness and innovation on which the Cooperative was founded is what drives Ocean Spray today!
Headquartered about 45 minutes South of Boston in Lakeville-Middleboro, Massachusetts, our corporate office employs over 450 people in Marketing, Finance, IT, Operations, Ingredient Technology, Supply Chain, Agricultural Supply, Research & Development, Human Resources, and Communications. The majority of Ocean Spray employees are in our food and beverage manufacturing facilities in Massachusetts, New Jersey, Wisconsin, Nevada, Texas, Washington, and Florida.
Our Mission
To provide our Grower-Owners with a superior value proposition for their membership, comprised of competitive commodity payments plus world-class value from the processing and marketing of their fruit.
Our Values
As one of the most successful cooperatives and prized consumer brands in the world, we are unique. As employees, we experience first-hand the labor of love our Grower-Owners put into providing healthy fruits for the world to enjoy. Our values reflect their hard work:
Respect
We encourage diversity of thought, heritage and experience. Our collective commitment to openness and teamwork fosters a culture where collaboration, coaching and trust prosper. We take pride in making products that come from a good place, so we protect our resources to meet present needs without compromising our future.
Ownership
Our efforts are as equally devoted and passionate as those of our Grower-Owners. We hold ourselves and each other accountable to the highest standards and results in everything we do. We are committed to supporting and engaging one another as we are the catalysts for our success.
Innovation
We approach each day with initiative, curiosity and creativity to meet the wants and needs of our customers and consumers. Asking ourselves what is right for our customers and consumers inspires meaningful innovation and a culture of continuous improvement that strengthens our brand and business.
Benefits
Ocean Spray has adopted a Total Rewards approach which integrates our compensation and benefits plan under one cohesive strategy. Total rewards include: base salary, incentives, pay for time not worked, health and welfare benefits, retirement benefits, and other perquisites. We will leverage the components of Total Rewards to maximize return on investment while providing programs which attract and retain the best talent to drive Ocean Spray performance.
- Medical/Dental Insurance Plans
- Life Insurance
- Retirement Benefits
- Vacations and Holidays
- Employee Assistance Program (EAP)
- Other Benefits
- Ocean Spray recognizes the importance of balance in its employees' professional and personal lives. Although eligibility for specific programs and facilities vary by location and scheduled hours, Ocean Spray offers other benefits including: adoption assistance, tuition reimbursement, flexible spending accounts, disability coverage, volunteer programs, professional memberships, group insurance (auto and home, pet), group legal services, health and wellness events, and scholarship assistance for family members.
For more detailed information please visit our website at http://oceanspray.com
Ocean Spray believes employee diversity makes good business sense. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 508-923-3878 for assistance. Ocean Spray is an equal opportunity/affirmative action employer m/f/d/v.