Gift Shop Manager

Essential Duties & Responsibilities:
• Responsible for the daily operation of the department; Ensures the department is
staffed at approved staffing levels, stocked, and open for business during approved
business hours.
• Prepare and maintain short and long-term goals and objectives for the gift shop.
• Greets and assists guests; works sales floor shifts; accurately processes guest
payments by operating cash register and/or credit card machine.
• Ensures cashier duties are performed properly, cash register sales are recorded
accurately, and that correct accounting procedures are followed.
• Assists Gift Shop employees with discounts, returns, and other transaction issues.
• Responsible for supervising department team members, training department
employees in department standards, security procedures, department operations, and
safe work methods.
• Establishes work schedules for gift shop operations to ensure appropriate staffing
levels to meet customer demand.
• Mentors and coaches staff members on developing and improving skills.
• Enforces department standards, policies, and team member expectations; Performs
progressive discipline, coaches, and retrains department employees as required.
• Completes detailed and timely performance evaluations.
• Ensures compliance with company policies including uniform and grooming standards.
• Verifies payroll hours for department personnel.
• Assists in implementing policies, procedures, programs, and systems in accordance
with marketing objectives.
• Ensures all Gift Shop employees are fully trained on store merchandise.
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Position Classification & Description
Gift Shop Manager
Effective March 2022
• Responds to customer questions or concerns in a professional and timely manner,
achieving positive resolutions.
• Maintains positive vendor relationships.
• Maintains an accurate and accountable inventory of all gift shop supplies.
• Responsible for stocking, display/presentation, and pricing of store merchandise.
• Organizes merchandise on shelves and reviews inventory levels to ensure adequate
stock.
• Ensures grocery items are properly rotated and meet or exceed sanitation and health
standards and guidelines.
• Maintains a database of customer coupons and coupon redemption.
• Establishes sales goals and objectives to maximize gift shop revenues.
• Coordinates regular staff meetings to ensure communication between personnel and
gift shop marketing activities.
• Ensures the management team and other departments are informed of the status of
Gift Shop activities by attending meetings and submitting reports.
• Ensures deep cleaning projects are routinely scheduled and completed.
• Maintains professional and technical knowledge by conducting research, attending
seminars, educational workshops, classes and conferences; reviewing professional
publications; and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Maintains knowledge of and ensures compliance with Company, Environmental,
Health, and Safety Management Programs and policies.
• Works extra shifts and hours as needed to maintain regular business operations.
• Performs other duties as assigned.
Minimum Qualifications:
Bachelor’s Degree in related field plus five (5) years retail experience including two (2)
years in a lead or supervisory capacity. Must meet all knowledge, skills and abilities.
Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be
able to successfully pass a pre-employment drug/alcohol screen, background
investigation, obtain and maintain gaming license. Navajo preference.
Knowledge, Skills and Abilities:
• Knowledge in all areas of retail operations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of business English, proper spelling, grammar, and punctuation, and basic
arithmetic.
• Extensive knowledge of product information to enhance a professional sales approach.
• Knowledge and skilled in supervisory and management techniques.
• Skill in operating various word-processing, spreadsheets, and database software
programs in a Windows environment, specifically Outlook, Word, Excel, Access and
PowerPoint.
Page 3 of 3
Position Classification & Description
Gift Shop Manager
Effective March 2022
• Skill in supervising, training, and evaluating assigned staff.
• Skilled with exceptional customer service including phone etiquette, and the ability to
resolve customer complaints in a professional manner.
• Strong organizational, interpersonal and time-management skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying
social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all
levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to accurately handle money and proficient in cash counting.
• Ability to learn all company training materials.
• Ability to operate cash register, credit card machine and POS system accurately and
efficiently in a fast-paced environment.
• Ability to work with minimal supervision and be self-motivated, have a strong initiative
and accountability.
Physical Demands:
While performing the duties of this job, the employee may be required to stand for
prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or
crouch, and have normal auditory, visual acuity, and verbal communications skills. The
employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a Casino retail setting with moderate noise level. Extended
hours and irregular shifts are required. Tight time constraints and multiple demands are
common.