Gift Care Coordinator

Are you detail-oriented with a heart for service? Join IMB as a Gift Care Coordinator, where you'll play a key role in connecting generosity to mission impact.

Location: Richmond, VA (Headquarters)
Schedule: Full-Time

Compensation: Hourly, commensurate with experience, plus excellent benefits

The Gift Care Coordinator plays a vital role in advancing IMB's mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position seamlessly blends administrative expertise with relational excellence, serving as a key point of contact for donors while supporting the internal processes that enable efficient, mission-aligned gift management.

Responsibilities

• Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance
• Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies
• Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism
• Monitor donor inboxes and maintain communications that reflect IMB's values and commitment to excellence
• Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership
• Support stewardship initiatives and collaborate with internal teams to enhance the donor experience
• Maintain accurate, up-to-date donor records within the CRM system
• Generate reports and support data analysis efforts to inform strategic stewardship decisions
• Ensure data integrity and proper documentation throughout the gift lifecycle
• Partner cross-functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing
• Contribute to a collaborative and high-performing culture within Ministry Advancement.

• High school diploma or equivalent required; bachelor's degree preferred
• Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field
• Strong communication, interpersonal, and problem-solving skills
• Exceptional attention to detail and the ability to manage multiple priorities effectively
• Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong analytical capabilities, including experience with reporting and data interpretation

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
  
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
  
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
  
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
  
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
  
• Access to tuition discounts
  
• See a summary of our comprehensive benefits package for full time regular and contract employees here.