Description

Join Our Team as a Product Support Engineer in Juno Beach, FL!

Are you an experienced professional with a knack for supporting complex procurement systems? We are seeking a dedicated Product Support Engineer to play a crucial role in our Source-to-Pay Transformation Program. This position offers the opportunity to work in the picturesque location of Juno Beach, FL, supporting NextEra Energy Business Units. Embrace the challenge of a dual-system procurement landscape, where your expertise will drive seamless integration and operational excellence.

Key Responsibilities

Triage and resolve production incidents in GEP Smart for Materials and Services procurement.
Trace and troubleshoot transaction failures across SAP Process Orchestration and GEP Click middleware.
Support Contract Lifecycle Management (CLM) in GEP, ensuring smooth contract creation, approval, and renewal processes.
Coordinate with SAP teams to address transaction posting issues and ensure financial reconciliation.
Monitor and support master data interfaces between GEP and SAP, troubleshooting sync failures.
Implement preventive measures for recurring issue patterns to enhance production stability.
Support BU-specific GEP tenant configurations and execute test cycles for product features and integration touchpoints.
Validate GEP Spend Analytics data across BU hierarchies.
Collaborate with scrum masters and workstream leads to manage the GEP support backlog and participate in sprint ceremonies.

Requirements

3–5 years of hands-on experience with GEP Smart across various modules including Materials Procurement, Services Procurement, and Spend Analytics.
Proven experience in a hybrid GEP procurement landscape with an understanding of document flows and system-of-record boundaries.
Experience with GEP Click and familiarity with integration middleware such as SAP Process Orchestration.
Strong understanding of Service PO and Service Confirmation workflows in GEP and their integration with SAP.
Experience supporting master data interfaces between GEP and SAP.
Proficiency in defect and backlog tracking tools such as Jira or ServiceNow.

Preferences

Experience in the utility or energy industry.
Familiarity with Agile/SAFe delivery models.

Ready to take on this exciting challenge and contribute to our innovative projects? Apply now and become a part of our dynamic team in Juno Beach, FL!

Subject Line: Exciting Opportunity for a Product Support Engineer!

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