Genesys IVR/Chatbot Developer-Newark, NJ (100% Onsite)

Genesys IVR/Chatbot Developer
Location: Newark, NJ (100% Onsite)
Duration: 8-12 Months
Rate: DOE

US Citizens and Green cards are Preferred.


Description:
We are looking for an experienced IVR/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems. Required 7 to 10 years of experience resource.
Key Responsibilities:

• Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
• Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.
• Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
• Design, develop, and support advanced IVR applications in an object-oriented programming language.

Required Qualifications:

• Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.
• Integration: Experience with third-party integrations and cross-system communication protocols.
• Development: Proficient in software development using object-oriented programming languages.

Preferred Qualifications:
Experience with building and integrating Google CCAI solutions.