Highlights
Integrate Genesys Cloud with Salesforce, ServiceNow, and Microsoft Dynamics using REST APIs, JSON, and webhooks. Configure Genesys Architect flows, IVR, call routing, queues, and inbound/outbound voice.
Numbers & Facts
| Location | Aurora, IL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
Description
Responsibilities
Top 3 Required Skills
Preferred Skills
- Design and implement scalable Genesys Cloud CX contact center and telephony solutions.
- Configure Genesys Architect flows, IVR, call routing, queues, and inbound/outbound voice.
- Manage SIP, VoIP, RTP, Client configurations, and SIP trunking.
- Integrate Genesys Cloud with Salesforce, ServiceNow, and Microsoft Dynamics using REST APIs, JSON, and webhooks.
- Implement AI-powered chatbots, NLP, and omnichannel customer experience solutions.
- Monitor call quality, QoS, contact center performance, capacity, and system availability.
- Support Azure cloud integration, troubleshooting, testing, and production deployments.
- Define architecture standards, documentation, and technical roadmaps while mentoring engineering teams.
Top 3 Required Skills
- Genesys Cloud CX (PureCloud) Architecture and Administration
- SIP, VoIP, RTP, Client, and SIP Trunking
- REST APIs, JSON, Webhooks, and Enterprise Integrations
Preferred Skills
- Microsoft Azure
- AI/NLP, conversational bots, and omnichannel solutions
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
