Genesys Cloud consultant Enterprise Strategy

Location Remote

Job description

Serves as a business analyst supporting transformation engagements shaped or orchestrated with support of Enterprise Strategy. Researches industry best practices and key change drivers impacting enterprises within that industry. Assists with the gathering and synthesis of key operational and performance data pertaining the client's enterprise. Performs business, process, technology, product, pricing, policy, and/or governance research and analysis, including value assessment and orchestration. Documents as-is processes and operating models. Helps with recommendation formulation and visualization in support of strategic engagements that guide business transformation

Genesys Cloud CX Architecture and Implementation,
Systems Integration,
Genesys Cloud Configuration and Development
CCaaS Architecture
Contact Center Platforms
Solution Architecture
Customer Experience (CX) Solutions
Systems Integration