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Genesys Architect - REMOTE

PTP

Sacramento, CA(remote)

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JOB DETAILS
SKILLS
CTI Software, Communication Skills, Customer Experience, Customer Relations, Desktop PC, Enterprise JavaBeans (EJB), Genesys Routing Products, Genesys Solutions, Java, Java Decompiler (JAD), Java Platform Enterprise Edition (Java EE/J2EE), Java Servlets, JavaServer Faces (JSF), JavaServer Pages (JSP), Mentoring, Microsoft .NET, Microsoft ADO.NET (ActiveX Data Object), Microsoft ASP.NET (Active Server Page), Microsoft C# (C Sharp), PBX (Private Branch eXchange), SIP (Session Initiation Protocol), Sales, System Integration (SI), Team Lead/Manager, Technical Presentation, Time Management, Voice Portals, Workforce Management
LOCATION
Sacramento, CA
POSTED
1 day ago

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. 

Responsibilities

  • Facilitate JAD sessions with customers
  • Define and document detailed business and technical requirements
  • Design and architect CTI based solutions to meet requirements
  • Lead a team of engineers in implementation activities
  • Expert hands-on experience with Genesys installation, configuration and development
  • Work closely with Project Managers to ensure on-time, quality delivery
  • Assist sales team with customer meetings and technical presentations
  • Mentor other technical team members

Requirements

In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

  • Genesys Routing solutions
  • Genesys Reporting
  • Genesys Voice Portal
  • Genesys SIP Server
  • Genesys eServices

Desired Experience

  • Genesys iWD
  • Genesys Workforce Management
  • Genesys Desktop (iWS, WDE and WWE)
  • Genesys Interaction Recording
  • Genesys Rules System
  • PBX to Genesys SIP Migration
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)


About the Company

P

PTP

PEAKE Technology Partners is a managed service provider based in Crofton, MD that focuses on healthcare practices.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Employee Events, Transportation Allowance, Tuition Reimbursement, Work From Home, Life Insurance
WEBSITE
http://www.peaketechnology.com