Generator - Shop Technician or Field Service Technician NEW

Generator - Shop Technician or Field Service Technician

Location: Indianapolis, IN, United States

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Description

Objective

This position is primarily responsible is evaluating and performing service and/or repair jobs on engines and generators.

Responsibilities

Primary Responsibilities:

Troubleshoot, repair, and service equipment (generators, diesel and/or gas engines, transfer switches, switch gear, and etc.) using proper tools and procedures

Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts

Maintain customer satisfaction by ensuring customer needs and deadlines are met

Complete all scheduled repairs in a safe and efficient manner

Follow contamination control and HAZMAT rules and regulations

Adheres to all safety rules and maintains quality housekeeping in work area

Supervisory Responsibilities:

No formal responsibility for supervising others

Qualifications

III. Position Requirements

Required:

High School diploma or GED or equivalent work experience

3 years or more of mechanical experience with engines/generators

Preferred:

5 years or more experience with engines/generators, preferably Caterpillar equipment

Experience with transfer switches, switch gear, uninterrupted power source (UPS) equipment

IV. Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Strong mechanical aptitude and working knowledge of power train, diesel engines, and electrical systems

Strong communication skills, including verbal, written and listening skills.

Strong multitasking abilities, detail-oriented and self-motivated

Excellent customer service skills

Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization

Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems

Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

Ability to work in a fast-paced, high-pressure, deadline driven environment

Ability to work overtime and weekends as needed

V. Physical Requirements of Position:

Occasional confined sitting (at computer, in car, etc.)

Occasional non-confined sitting (able to move about at will.)

Frequent standing or walking

Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination

Frequent repeated bending, crouching, stretching, up and down stairs, or crawling

Frequent unaided lifting of objects up to 20 pounds; Occasional unaided lifting of objects up to 75 pounds

Frequent working at heights (such as scaffolding, rooftops, or ladders)

Frequent communication with other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and/or vendors

Frequent use of near and far vision acuity. Must be able to identify objects within two feet or less and at a distance of 20 feet.

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