General Technician - Technical Services @ Alief Support Facility

General Technician @ Technical Services

Internal employees: Set your account to internal before applying at https://aisd.schoolspring.com/internaljobsettings

Primary Purpose:

To be the first point of contact for users seeking technical assistance regarding technology issues. Will be responsible for installations of new hardware purchased at a central level, assisting campuses with specialty applications/upgrades, provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel.

Qualifications:

Education/Certification:

• Bachelor's degree from an accredited university in a computer related field preferred
• Preferred certifications include: CompTIA A+, CompTIA Network+, or any relevant Microsoft certificates

Special Knowledge/Skills/Abilities:

• Proficient in the support of computers, software, printers, and related peripherals
• Thorough understanding of networking concepts and capabilities
• Proficient understanding of how to manage user and computer objects in Active Directory, including organizational unit structure
• Excellent written and oral communication skills
• Ability to communicate and work well in a large diverse workforce
• Strong organizational skills with the ability to multitask

Experience:

• Minimum of three (3) years of experience providing technical support required

Major Responsibilities and Duties:

Technical Support

• Perform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service.
• Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies.
• Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office 365.
• Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring.
• Keep detailed technical support records in a district trouble-ticket call-tracking system.
• Installation and setup of computers, software, peripherals, and other technology equipment.
• Provide technical support for other software and hardware as assigned by the Manager of Help Desk and Administrative Technical Support.
• Communicate effectively, verbal and written, with all users and technology personnel.
• Assist users in any new installations/upgrades as directed by the manager of specialty apps/installations.

Other

• Follow district safety protocols and emergency procedures.
• Compile, maintain, and file all reports, records, and other documents required.
• Maintain an appropriate level of technology competence to meet the current and future needs of Alief.
• Implement alternative methods of instruction as needed.
• Perform other duties as assigned

Supervisory Responsibilities:

None

Evaluation:

Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of Professional Non-Supervisor Personnel.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing pulling, and twisting

Motion: Repetitive hand motions; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds), may require occasional heavy lifting and carrying (45 pounds and over)

Environment: Work is performed in an office environment; on-call and after-hours work may occasionally be required; frequent districtwide travel; may be required to be on-call 24 hours a day

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Hiring administrators review applications, interview, and recommend for hire.

Calendar Days: 235

Pay Grade: P02

2026-2027 Salary Range: Min. $65,967 Mid. $77,716 Max. $89,468 (Based on previous experience)

Salary is based on 235 days. If working less than 235 days, the salary will be less.

Internal employees: Set your account to internal before applying at https://aisd.schoolspring.com/internaljobsettings

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.