Responsibilities
Member ExperienceÂ
- Welcome members and guests with enthusiasm and professionalism. Â
- Check members in and assist with account questions. Â
- Answer phones, emails, and member inquiries. Â
- Resolve basic member concerns and escalate issues when needed. Â
- Create a positive, high-energy atmosphere. Â
Retail & SalesÂ
- Educate members on supplements, apparel, and promotions. Â
- Process retail purchases accurately. Â
- Maintain merchandising standards. Â
- Restock inventory and communicate low stock. Â
Club OperationsÂ
- Complete assigned cleaning and reset rotations. Â
- Maintain locker rooms, workout areas, and common spaces. Â
- Complete opening, mid-day, or closing checklists. Â
- Follow all operational procedures and safety standards. Â
AdministrativeÂ
- Process memberships, freezes, upgrades, and cancellations. Â
- Maintain accurate member records. Â
- Handle cash and POS transactions accurately. Â
QualificationsÂ
- High school diploma or equivalent preferred. Â
- Customer service, hospitality, retail, or fitness experience preferred. Â
- Strong communication and interpersonal skills. Â
- Ability to multitask in a fast-paced environment. Â
- Comfortable using POS systems and technology. Â
- Team-oriented with a positive attitude. Â
Physical RequirementsÂ
- Stand and walk for extended periods. Â
- Lift up to 45 pounds regularly and up to 60 pounds occasionally. Â
- Work mornings, evenings, weekends, and holidays as business needs require.Â
Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.Â