We are seeking a General Sales Manager (GSM) for our Ross Downing CDJR Dealership who will be responsible for leading and managing the sales department to achieve sales targets, enhance customer satisfaction, and ensure a high-performing sales team. The GSM will develop sales strategies, monitor sales performance, and foster a customer-focused sales environment.
Key Responsibilities:
- Sales Leadership and Team Management:
- Lead, mentor, and motivate the sales team to meet and exceed sales targets.
- Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
- Sales Strategy and Planning:
- Monitor and analyze sales data, market trends, and competitor activities to adjust sales strategies accordingly.
- Collaborate with the General Manager to set sales targets and objectives.
- Customer Relationship Management:
- Foster a customer-centric sales environment, ensuring exceptional customer service and satisfaction.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Develop and maintain strong relationships with new and existing customers.
- Inventory Management:
- Oversee the ordering, stocking, and presentation of vehicles to ensure an optimal inventory mix.
- Monitor inventory levels and adjust ordering strategies to meet customer demand and market conditions.
- Collaborate with the sales team to manage aged inventory and promote high-turn vehicles.
- Financial Performance:
- Manage the sales department's budget, ensuring financial targets are met or exceeded.
- Monitor sales profitability and implement measures to enhance gross margins.
- Prepare and present regular sales performance reports to the General Manager and ownership.
Preferred Skills/Abilities:
- Minimum of 5 years of experience in automotive sales management, with a proven track record of success.
- Strong leadership and team-building skills.
- Excellent communication, negotiation, and interpersonal skills.
- In-depth understanding of sales processes, inventory management, and financial management.
- Proficient in dealership management software and other relevant technologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong problem-solving skills and the ability to make informed decisions.
- Ability to upkeep confidentiality as needed.
Benefits:
- Comprehensive benefits including 401k with company match, health, dental, vision, and life insurance options.
Equal Opportunity Employer:
Ross Downing is an equal opportunity employer. We are a diverse group and are committed to creating an inclusive environment for all employees.