Marketing Assistants play a critical support role in keeping client accounts organized, communications clear, and daily operations moving efficiently.
This is a highly collaborative position that requires strong communication skills, attention to detail, and the ability to juggle multiple responsibilities without losing structure.
You will serve as a communication bridge between clients and internal teams while also handling essential administrative and marketing support functions.
This role is ideal for someone who enjoys being the operational backbone of a growing organization. This is not a passive support role, it is a mission-critical position that keeps our accounts running efficiently.
KEY AREAS OF RESPONSIBILITY
Client Communication & Appointment Coordination
Check general inboxes (phone, email and social media)
Collect client materials and approvals
Communicate updates, deliverables, and requests clearly and professionally
Confirm appointments and scheduled calls with clients
Send reminders and follow-ups to ensure attendance and preparedness
Work with team leads to create meeting agendas,materials for meetings and recaps
Maintain organized documentation of conversations and requests
Escalate urgent matters appropriately
Project Coordination & Task Management
Support account managers with tracking deliverables and timelines
Monitor task status and follow up with internal teams
Ensure deadlines are clearly communicated and met
Assist with preparing weekly client updates
Identify potential delays before they become problems
Business Profile Management
Data entry for the setup and optimization of client’s online business listings
Upload images, update service descriptions, and monitor business information accuracy
Coordinate review requests and assist with response management
Ensure listings remain compliant and properly optimized
Social Media Support
Daily social seeding
Assist with proof reading content
Assist with basic content uploading and formatting
Ensure posts go live as scheduled
Monitor comments and notify account managers of engagement
Administrative & Operational Support
Organize and maintain structured cloud folders (Google Drive, Dropbox, etc.)
Maintain consistent file naming conventions
Reorder marketing materials or printed collateral for clients
Track inventory of client materials when applicable
Assist with internal documentation and SOP organization
Executive & Agency Support
Provide administrative support to agency leadership as needed
Assist with internal scheduling and follow-ups
Conduct light research tasks when requested
Support cross-department needs during high-volume periods
CORE TRAITS WE LOOK FOR
Anticipatory action
Proactive and dependable
Calm under pressure
Highly organized / detail-oriented
Professional communicator
Team-oriented
Resourceful
Takes ownership without being asked