General Manager – Cleveland & Akron
Window World Penn-Ohio | Full-Time
Window World Penn-Ohio is looking for an experienced, motivated General Manager to oversee our Cleveland and Akron locations. This leadership role is responsible for the overall performance of both locations, including operations, team development, customer satisfaction and profitability.
We are looking for a hands-on leader who can develop strong teams, hold employees accountable, improve processes and ensure both locations consistently meet company expectations.
What We Offer
- Competitive Salary
- Performance Bonus Available
- Company vehicle, phone, and gas/maintenance card
- Paid Time Off (PTO)
- Paid Holidays
- 401K matching
- Health, Dental & Vision Insurance
- Supplemental Insurance Options
- Training & Development Opportunities
- Annual Family Picnics & Company Parties
- Biannual Out-of-Town Window World Family Reunion
Key Responsibilities
- Oversee daily operations of the Cleveland and Akron locations
- Lead, coach and develop managers and team members
- Monitor sales, operational and financial performance
- Establish expectations and hold departments accountable to company KPIs
- Ensure efficient communication between sales, installation, service and office teams
- Monitor installation, production and service performance
- Resolve escalated customer concerns professionally and promptly
- Identify opportunities to improve efficiency, profitability and customer experience
- Ensure company policies, procedures and standards are consistently followed
- Help with the hiring process alongside Human Resources
- Resolve inter office issues and performance standards
Qualifications
- Previous management or leadership experience required
- Multi-location management experience preferred
- Home improvement, construction or service-industry experience is a plus
- Strong leadership, communication and problem-solving skills
- Ability to manage multiple departments and priorities
- Comfortable analyzing performance metrics and holding teams accountable
- Valid driver's license and ability to travel between Cleveland and Akron
Our Core Values
Responsible. Exceed. System Driven. Positive. Empathetic. Customer Focused. Team Player.
If you're a strong leader who enjoys developing people, improving operations and driving results, we'd love to hear from you!
Apply today to join the Window World Penn-Ohio team!
Window World Penn-Ohio is an Equal Opportunity Employer.
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.