General Manager

#Tech-Pro-Admin-01

Job Summary

Located in the scenic mountains of Western North Carolina, this position offers a rewarding career surrounded by breathtaking views. This is a permanent, direct hire opportunity with excellent compensation and benefits for a management-level candidate with a solid mechanical background in HVAC service, maintenance, installation, and sales.

The role focuses on running highly efficient, fast-moving service, maintenance, and installation departments, directing overall business operations, financial performance, and project execution for HVAC, plumbing, piping, and mechanical service.

Key Responsibilities

• Operations Management: Oversee day-to-day business operations, project delivery, shop/fabrication management, and field safety protocols.
• Financial Oversight: Develop annual operating budgets, manage P&L (profit and loss), track job-costing metrics, and ensure profitability targets are met.
• Sales & Growth Strategy: Lead sales functions, drive regional business development goals, and build emerging construction or service trades.
• Team Leadership: Mentor project managers, department heads, and skilled tradespeople while managing recruitment, training, and performance.

Additional Responsibilities

• Maintenance Agreement Growth: Drive the sales, renewal, and pricing strategies for commercial preventative maintenance contracts.
• Dispatch & Fleet Efficiency: Oversee dispatch teams and GPS routing to maximize the daily billable hours of field technicians.
• Service P&L Management: Manage financial performance based on high-margin service tickets, hourly labor rates, and parts markups.
• On-Call Operations: Direct 24/7 emergency response protocols and rotating schedules for field service crews.

Technical & Operational Focus

• Asset Management: Ensure accurate tracking of client equipment history, warranty statuses, and life-cycle replacements.
• Service Software Proficiency: Manage field service management (FSM) software tools like ServiceTitan, Jonas, or FieldEdge.
• Technician Safety & Training: Lead regular safety tool-box talks and technical training sessions on diverse HVAC/plumbing equipment.
• Quoting & Small Projects: Oversee the rapid quoting and execution of equipment change-outs or repairs found during maintenance visits.

Qualifications & Requirements

• Experience: 10 years of commercial mechanical contractor or construction management experience.
• Technical Knowledge: Strong working knowledge of commercial HVAC, piping, plumbing systems, and local building codes.
• Education: Bachelor's degree in Construction Management, Mechanical Engineering, Business Administration, or equivalent field experience.
• Skills: Strong leadership, financial analysis, contract negotiation, and problem-solving abilities.

Additional Qualifications

• Experience: 8 years managing a service department or branch for a mechanical, HVAC, or plumbing contractor.
• Client Relations: Excellent skills in conflict resolution and managing long-term relationships with commercial property managers.
• Workforce Management: Proven ability to recruit, motivate, and retain skilled journeymen and service technicians in a competitive market.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/  

AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.