General Manager

General Manager – Manufacturing Operations

About the Company

This organization is an employee-owned technology and manufacturing company that has served the telecommunications and public-safety sectors for decades. It develops and manufactures specialized electronic products, provides repair and calibration services, and supports customers with a strong focus on quality, innovation, and long-term reliability. The company combines engineering expertise with hands-on manufacturing capabilities, offering solutions that help technicians, service providers, and field teams maintain critical infrastructure. (Summary based on publicly available information from the company’s website.)

Position Summary

The General Manager provides strategic and operational leadership for a manufacturing facility, overseeing all administrative, operational, and financial performance. This role partners closely with senior leadership across operations, quality, and business development to ensure the facility meets production goals, maintains operational excellence, and supports long-term organizational sustainability. The position reports directly to the Vice President of Manufacturing.

Essential Duties & Responsibilities

• Lead all facility employees to achieve required production output and quality standards. ("Direct the work of all employees in the facility to achieve the required quantity and quality of equipment repair services…")
• Recommend and implement an effective organizational structure aligned with budgeted expectations.
• Ensure employees have the necessary training, tools, procedures, documentation, and equipment to perform successfully. ("Ensure that all necessary training, work methods, procedures, tools, supplies, documentation, and equipment are provided…")
• Optimize facility layout and assign work based on skills to maximize efficiency.
• Manage labor, scheduling, and operational resources to meet turnaround times and financial targets. ("Manage all resources to achieve required turnaround times and expected financial performance…")
• Drive continuous improvement in processes, technology, and workflow.
• Support annual budgeting and organizational planning.
• Monitor and control facility costs and overall P&L performance.
• Collaborate with Sales, Product Management, and Product Development on forecasting, manufacturability, and innovation.
• Meet regularly with team leaders to review performance and provide feedback.
• Prepare and deliver operational and administrative reports to senior leadership.
• Provide input on strategic planning, personnel policies, and financial matters related to facility operations.

Supervisory Responsibilities

Directly supervises up to 10 employees and holds overarching responsibility for all personnel within the facility. Responsibilities include hiring, training, performance management, work assignment, coaching, and resolving employee concerns. ("Directly supervises up to 10 employees with overarching responsibility for all employees within the…facility.")

Competencies

The successful candidate demonstrates strengths in:

• Problem solving and analytical thinking
• Technical aptitude and continuous learning
• Customer service and responsiveness
• Interpersonal communication and conflict resolution
• Clear oral and written communication
• Teamwork and collaboration
• Change management
• Delegation and accountability
• Leadership and motivation
• People development
• Quality and process improvement
• Business acumen and cost control
• Ethical conduct and organizational support
• Sound judgment and decision-making
• Dependability and follow-through
• Innovation and creative problem solving

Qualifications

• Bachelor’s degree in a technical field preferred
• Minimum of five years of experience in electronics manufacturing or equivalent combination of education and experience ("…a minimum of ten (5) years electronics manufacturing experience; or an equivalent combination…")
• Strong understanding of strategic planning, resource allocation, production methods, and leadership principles
• Experience working within ISO-certified environments; IPC 610 or J-STD certifications are a plus
• Proficiency with ERP systems (EPICOR preferred), spreadsheets, databases, and general business software