General Manager

Five Guys Burgers and Fries

  • Wake Forest, North Carolina
  • 21 days ago

    Highlights

    This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, consistent, high-quality guest experiences. We’re looking for a General Manager who runs a great restaurant—every shift, every day.

    Numbers & Facts

    LocationWake Forest, North Carolina

    Description

    The Role

    We’re looking for a General Manager who runs a great restaurant—every shift, every day.

    This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, consistent, high-quality guest experiences. You’ll own the business as if it were your own.

    What You’ll Own

    1. Restaurant Performance

    • Drive sales, profitability, and operational efficiency
    • Manage key metrics: labor %, food cost, throughput, and waste
    • Deliver consistent results—not just good days

    2. Shift Execution & Throughput

    • Lead from the front during peak hours
    • Ensure fast, accurate service and strong line flow
    • Maintain ticket times and throughput standards

    3. Team Leadership & Development

    • Hire, train, and develop a high-performing team
    • Build and coach Shift Leaders and Assistant Managers
    • Create a culture of accountability, energy, and ownership

    4. Guest Experience

    • Ensure every guest receives fast, friendly, and accurate service
    • Address issues in real time and recover the experience
    • Use feedback to improve operations

    5. Operational Standards

    • Maintain food safety, cleanliness, and brand standards at all times
    • Execute systems and processes consistently
    • Be audit-ready every day

    What Success Looks Like

    • Consistently hits sales, labor, and food cost targets
    • Strong shift execution—no chaos during peak hours
    • Low turnover in key roles (AMs, Shift Leaders)
    • Internal promotions happening from within your team
    • High guest satisfaction and repeat business

    What You Bring

    • 2–5+ years of restaurant management experience (fast casual or QSR preferred)
    • Experience running high-volume shifts ($1M–$3M+ annual volume typical)
    • Proven ability to lead teams and deliver consistent results
    • Strong work ethic—you’re comfortable being on your feet and in the action
    • Ability to manage both people and numbers

    Non-Negotiables

    • Willing to work nights, weekends, and peak business hours
    • Leads from the front—this is not a back-office role
    • Holds high standards and addresses issues directly

    Compensation & Benefits

    • Base salary: + performance bonus
    • Health, dental, vision
    • PTO
    • Meal benefits
    • Growth path to District Manager


    Supplemental pay

    • Bonus pay

    Benefits

    • Flexible schedule
    • Paid time off
    • Health insurance
    • Vision insurance
    • Dental insurance
    • Life insurance
    • Disability insurance
    • 401(k)
    • Employee discount
    • Other

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