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Jobs in Scottsdale, AZ

General Manager

Scenthound

  • Scottsdale, Arizona
  • 30+ days ago

    Highlights

    As a Scenter Manager, you are responsible for driving membership growth , revenue performance , and team execution while delivering an exceptional experience for dogs and pet parents. We provide membership-based wellness services focused on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment.

    Numbers & Facts

    LocationScottsdale, Arizona
    Websitehttps://www.scenthound.com/scottsdale-shea

    Description

    Benefits:
    • Bonus based on performance
    • Competitive salary
    • Employee discounts
    • Training & development
    About the Role

    Lead the Pack at Scenthound!

    As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment.

    This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.

    What You’ll Do

    Sales & Revenue Leadership
    • Own and drive membership sales and engagement
    • Drive top-line revenue through memberships, add-on services, and retail (secondary focus)
    • Educate pet parents on the value of routine hygiene and preventive wellness
    Marketing & Community Engagement
    • Leverage marketing leads to drive trial visit scheduling
    • Build brand awareness through local store marketing, partnerships, and grassroots efforts
    • Represent Scenthound in the community through events, outreach, and relationship-building
    Team Leadership & Development
    • Lead, coach, and manage a team of approximately 6–10 team members
    • Interview, hire, onboard, coach, and make termination decisions when necessary
    • Conduct daily huddles to align the team on goals, priorities, and performance
    • Manage staff productivity, scheduling, and utilization
    • Create a positive, accountable, and growth-oriented team culture
    Operations & Experience Management
    • Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards
    • Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up
    • Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion
    • Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals
    • Ensure accurate execution of the SCENT Check process as a core educational and sales tool
    • Maintain oversight of inventory, cleanliness, and facility standards
    • Uphold all safety protocols, operational procedures, and brand expectations
    • Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness
    What We’re Looking For
    • A proactive, results-driven leader with a strong sales mindset
    • Experience in sales and marketing, preferably in:
      • Retail or hospitality
      • Membership-based businesses
      • Grassroots or local marketing
    • Proven people management and leadership experience
    • Experience managing a retail location and overseeing daily operations
    • Strong communication skills with the ability to educate, persuade, and motivate
    • Comfortable working in a customer-facing, dog-centered environment
    • Dog or pet experience preferred but not required
    Ideal Attributes
    • Outgoing and confident
    • Curious and eager to learn
    • Compassionate with dogs, customers, and team members
    • Coachable and open to feedback
    • Organized, adaptable, and calm under pressure
    Why Join Scenthound?
    • Competitive salary plus performance-based bonuses
    • Clear career pathing with advancement opportunities (Area Manager and beyond)
    • A fast-growing, mission-driven company focused on dog wellness and safety
    • Ongoing training, coaching, and professional development
    • A supportive team culture built on growth, accountability, and care
    About Scenthound

    Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care. 

    If you are a motivated leader who thrives on sales, team development, and making a meaningful impact, we want you on our team. Apply today and grow your career with Scenthound.
    Compensation: $45,000.00 - $60,000.00 per year




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