The General Manager is responsible for the overall leadership, profitability, and daily operations of the dealership. This position oversees all departments—including Sales, Finance & Insurance (F&I), Service, Parts, and Administration—to ensure exceptional customer satisfaction, employee development, and financial performance while maintaining the standards and values of John Jones Auto Group.
Responsibilities
- Direct and oversee all dealership operations.
- Develop and execute sales and profitability strategies.
- Lead, coach, and mentor department managers and staff.
- Monitor and improve new and used vehicle sales performance.
- Ensure outstanding customer service and maintain high CSI (Customer Satisfaction Index) scores.
- Manage dealership budgets, expenses, and financial performance.
- Review monthly financial statements and establish performance goals.
- Oversee inventory management and vehicle acquisition.
- Ensure compliance with manufacturer requirements, company policies, and state and federal regulations.
- Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.
- Recruit, hire, train, and retain high-performing employees.
- Build strong relationships with customers, community partners, and manufacturer representatives.
Qualifications
- 5–10+ years of automotive dealership management experience.
- Previous experience as a General Sales Manager, General Manager, or Dealer Principal preferred.
- Demonstrated success in increasing sales and profitability.
- Strong leadership, communication, and decision-making skills.
- Experience managing fixed operations (service and parts) and variable operations (sales and F&I).
- Ability to analyze financial reports and performance metrics.
- Knowledge of dealership management systems (DMS), CRM platforms, and inventory software.
- Valid driver's license with an acceptable driving record.
Preferred Skills
- Strategic planning and business development.
- Financial analysis and budgeting.
- Team leadership and employee development.
- Customer relationship management.
- Conflict resolution and negotiation.
- Process improvement and operational efficiency.
Performance Expectations
- Achieve sales and gross profit objectives.
- Increase customer satisfaction and retention.
- Maintain healthy inventory levels.
- Improve employee productivity and retention.
- Ensure regulatory and manufacturer compliance.
- Support continued growth of the dealership and John Jones Auto Group.
Benefits
- Competitive compensation with performance incentives.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off.
- Employee discounts on vehicles, parts, and service.
- Ongoing training and professional development.