General Manager (Sbarro)

1. Restaurant Operations:
2. • Oversee daily operations to ensure the restaurant runs smoothly and efficiently.
   • Ensure food preparation, presentation, and service meet Sbarro's standards for quality, taste, and consistency.
   • Monitor inventory levels and manage ordering to ensure stock is sufficient but not excessive.
   • Maintain cleanliness and safety standards throughout the restaurant, ensuring compliance with health and safety regulations.
3. Staff Leadership & Development:
4. • Hire, train, and onboard staff members, ensuring they are knowledgeable about the brand and their roles.
   • Provide ongoing coaching and feedback to improve staff performance and ensure high standards of service.
   • Create staff schedules that ensure adequate coverage while controlling labor costs.
   • Lead by example, promoting a positive, customer-focused work environment.
   • Conduct performance reviews and provide opportunities for staff development and growth.
5. Customer Service:
6. • Ensure exceptional customer service, handling complaints and issues promptly and professionally.
   • Create a welcoming and friendly atmosphere, making sure that each guest has a positive dining experience.
   • Implement strategies to increase customer satisfaction and encourage repeat business.
7. Financial Management:
8. • Oversee the restaurant’s financial operations, including managing the budget, food and labor costs, and other operational expenses.
   • Prepare and analyze sales reports and financial statements to track performance and identify areas for improvement.
   • Implement cost-control measures to ensure profitability without compromising food quality or service.
   • Ensure accuracy in cash handling, deposits, and financial transactions.
9. Marketing & Promotion:
10. • Work with the district or area manager to implement marketing initiatives to drive traffic to the restaurant.
    • Promote in-store promotions, special events, and local outreach efforts to increase brand visibility.
    • Ensure the restaurant’s social media presence is maintained and that online reviews and feedback are responded to in a timely manner.
11. Compliance & Safety:
12. • Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health codes, and labor laws.
    • Conduct regular inspections to ensure the restaurant meets all safety and sanitation standards.
    • Train staff on food safety, cleanliness, and workplace safety procedures.
13. Vendor and Supplier Management:
14. • Build and maintain relationships with vendors to ensure the timely delivery of supplies and ingredients.
    • Monitor inventory levels and place orders for food, beverages, and supplies as needed.
    • Negotiate pricing and delivery schedules with suppliers to keep costs within budget.
15. Administrative Duties:
16. • Manage payroll, scheduling, and administrative paperwork.
    • Prepare and submit necessary reports to the district or area manager, including sales, inventory, and staffing.
    • Handle day-to-day administrative tasks, such as processing invoices and handling customer inquiries.

Requirements

• Proven experience as a General Manager or in a similar leadership role within the restaurant industry, preferably in quick-service or fast-casual settings.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and customer service skills.
• Strong financial acumen with experience in budgeting, cost control, and financial reporting.
• Knowledge of food safety standards, health regulations, and operational procedures.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• Previous experience managing a Sbarro location or similar pizza/Italian restaurant.
• Familiarity with point-of-sale (POS) systems and restaurant management software.
• Ability to handle high-pressure situations and resolve conflicts effectively.
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