Job Summary: The General Manager is responsible for overseeing the daily operations of the Sbarro location, ensuring a high-quality guest experience while driving operational efficiency. This includes managing a team, maintaining food quality, controlling costs, adhering to safety standards, and contributing to the profitability and success of the restaurant.
Key Responsibilities:
- Operations Management:
- Oversee day-to-day operations, ensuring efficient and smooth restaurant functioning.
- Implement company policies and procedures, ensuring compliance with health, safety, and sanitation regulations.
- Maintain inventory control and ensure products are stored and handled correctly.
- Manage opening and closing procedures.
- Staff Management:
- Recruit, hire, train, and supervise staff members, ensuring they adhere to operational and company standards.
- Create and manage employee schedules and shift assignments.
- Foster a positive, motivated, and productive work environment.
- Provide ongoing coaching, training, and performance evaluations for staff.
- Customer Service:
- Ensure that customers receive exceptional service and a positive dining experience.
- Resolve customer complaints and issues in a timely and professional manner.
- Continuously evaluate and improve customer service standards.
- Financial Performance:
- Manage budgets and control costs, including labor, food, and supplies.
- Achieve financial targets, including sales growth, profitability, and reducing waste.
- Monitor daily sales, inventory, and food costs, ensuring appropriate stock levels.
- Complete financial reports and make recommendations for operational improvements.
- Food Quality & Safety:
- Ensure food is prepared and served to Sbarro’s high-quality standards.
- Monitor food handling and hygiene practices, ensuring a clean and safe environment.
- Ensure all food safety and sanitation standards are met consistently.
- Marketing & Community Engagement:
- Implement marketing strategies to increase sales and brand awareness.
- Build and maintain relationships with local customers, businesses, and the community.
- Oversee the promotion of special offers, events, and loyalty programs.
- Compliance:
- Ensure compliance with all local, state, and federal laws, including labor, health, and safety regulations.
- Monitor and enforce company policies on cash handling, food safety, and employee conduct.
Qualifications:
- Proven experience in a restaurant management role (3+ years preferred).
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of financial management and budgeting.
- Ability to resolve customer issues and conflicts.
- High school diploma or equivalent required; a college degree or culinary training is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
Physical Requirements:
- Ability to lift up to 40 lbs.
- Ability to stand or walk for long periods of time.
- Must be able to work in varying temperatures, including hot kitchens.