Brand summary:
Zaxbys is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain has more than 900 locations.
Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great
food. To our team members, Zaxbys is a family.
The Role
The General Manager is accountable for providing an outstanding guest experience, leading the management team, building a crew that employees want to stay with, ensuring operational excellence, and meeting financial targets at the location.
Core Responsibilities
Team Leadership:
· Hire, onboard, and schedule crew and management
· Conduct ongoing training for all staff on Zaxbys standards and procedures
· Conduct performance reviews, provide feedback, and address performance issues
· Create a positive work culture and maintain accountability across the team
Operations:
· Oversee all daily restaurant operations—opening, closing, and shift-to-shift execution
· Use store management systems to track inventory, sales, and performance metrics
· Maintain Zaxbys operational standards for quality, cleanliness, and speed of service
· Ensure compliance with all health, food safety, regulatory, and brand requirements and prepare store for inspections
· Manage placement and receipt of inventory orders
· Monitor and solve operational problems in real-time
Financial Management:
· Meet financial targets by managing labor costs against sales and conducting inventory counts and addressing variances on cost
of goods sold
· Maintain adherence to cash control procedures, reconcile daily cash drawers and deposits, and ensure secure credit card processing
Sales & Guest Experience:
· Inspire team members to delight guests with efficient and personable service that goes above and beyond, while modeling this approach in your own customer interactions
· Handle guest concerns and questions
· Monitor guest satisfaction metrics and manage staffing to maximize customer experience
Basic Qualifications
The following requirements must be met to qualify for this position
· At least 21 years of age
· Valid driver's license with reliable transportation
· High school diploma or GED
· Minimum 2+ years of restaurant management experience in a fast-food environment
· Experience leading and developing a team of 20+ people
· Food safety knowledge and commitment to health and sanitation standards
Skills & Competencies Required
Candidates should demonstrate:
· Customer service mindset and genuine care for guest experience
· Clear communication and coaching ability
· Strong operational execution and attention to detail
· Proficiency with point-of-sale systems, basic math skills, and basic computer
· Problem-solving and resourcefulness under pressure
· Integrity and accountability; model the values you expect from your team
Physical & Work Demands
The position requires 50+ hours per week including mornings, evenings, nights, weekends, and holidays. It requires standing, walking, and moving for extended periods in a fast-paced environment. You must be able to lift up to 50 lbs. and be prepared to jump into operational work (food prep, other crew duties) when needed.
Benefits
· Monthly performance bonus opportunity
· Medical, dental, and vision insurance (fully covered for employee; spouse/dependent options available)
· 401(k) match
· Paid time off
· Free meals when working
· Fun, supportive work environment
· Professional development
This position is for the Zaxbys at