General Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

General Manager Job Description

Reports to: Area Supervisor

Supervises: Swing Managers, Department Managers, Maintenance Staff and Crew Members

OVERVIEW OF POSITION

Position Purpose

To provide leadership, coaching, and direction to restaurant employees, manage day-to-day restaurant operations and maximize the

sales and profit of the restaurant. Consistently demonstrates McDonalds values and leadership behaviors to build positive business

relationships with key customers including the Restaurant Leadership Team, Crew and Customers.

The role will include the following responsibilities:

Operations

Lead the experience. Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.

In addition to following McDonalds policies and procedures, principle accountabilities include, but are not limited to:

• Responsible for leading and establishing a team while creating a positive work environment to accomplish business results. All employees within the restaurant will report to the General Manager.
• Collaborates with Area Supervisor to ensure that performance targets are established and performance reviews are conducted on-time and communicated.
• Involved in and participates in the recruiting, interviewing, and selection of new employees.
• Protects the McDonalds brand by ensuring that restaurants meet McDonalds Food Safety, Quality, Service, and Cleanliness standards.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.

People

Plan for success: Proactively lead and manage all People processes including but not limited to:

• Recruiting, Hiring and Onboarding
• Staffing
• Performance Management
• Train, coach and motivate
• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs
• Take action first: Ensure food safety measures are set and achieved to McDonalds standards of excellence
• Inspire and Empower: Maintain high level of standard for guest and employee safety
• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence.

QUALIFICATIONS

Desired Skills and Attributes

• Demonstrated people leadership and strong commitment and passion for the business.
• Passion for improving the effectiveness of the McDonalds brand through profitability, people development and promotion.
• Willingness to travel to restaurants throughout Virginia as needed.
• Effective multitasking and organizational abilities, including strong project management skills.
• Strong personal initiative. Ability to identify gaps and create solutions.
• Excellent written, verbal, and interpersonal communication skills.
• Superb PC skills and database management. Keen knowledge of McDonalds tools and systems.
• Strong service orientation. Willingness to perform tasks at a variety of skill levels.
• Committed to representing the company in a professional manner.
• Ability to handle information confidentially and discreetly.

Specific Experience and Education

• High School Degree or GED preferred;
• Hamburger University certification preferred;
• Passion for helping and serving others (customers and fellow team members);
• 1+ years experience leading, motivating and/or developing others OR US Military Service;
• A commitment to excellence and safety in the workplace;
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

Benefits to include:

• Medical Insurance (Dental, Vision, Short-Term/Long-Term Disability & Life Insurance available)
• Paid vacation
• 401(k) Plan
• Tuition reimbursement
• Bonus Program

Job Type: Full-time

Location: Richmond, VA

Salary: Starting at $50,000-$62,000 (based on previous experience)

• $2,000-$5,000 signing bonus for managers with verifiable McDonalds Hamburger University Experience*

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.