We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership
OPERATIONS LEADERSHIP
- Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
- Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
- Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
- Ensure accurate documentation, reporting, and recordkeeping across all service lines
- Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
- Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
- Maintain a safe, compliant work environment for all staff on every job site
- Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise
FINANCIAL & REPORTING
- Own the division P&L — revenue, expenses, margins, and profitability
- Develop budgets and forecasts with ownership and present regular performance reports
- Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
- Oversee billing accuracy and collections, ensuring financial compliance on every job
- Identify growth opportunities and implement strategies to increase division revenue
CLIENT, INSURANCE & TPA RELATIONS
- Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
- Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
- Keep homeowners and property owners informed from first response through project close
- Follow TPA pricing guidelines and fee schedules while protecting job profitability
- Communicate scope changes, supplements, and project status promptly and professionally to all parties
TEAM LEADERSHIP & DEVELOPMENT
- Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountability
- Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
- Oversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collections
- Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
- Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
- Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong
Qualifications
- 5+ years of restoration industry experience, including leadership roles
- Hands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplements
- Experience negotiating with adjusters on TPA and direct insurance claims
- Proven ability to manage project budgets and read P&L statements
- Experience coordinating reconstruction subcontractors and managing vendor relationships
- Track record leading field crews, project managers, and administrative staff
- Proficiency with Xactimate and job management software (e.g. Jonas)
- Excellent written and verbal communication with clients, carriers, and ownership
- Ability to manage multiple priorities in a fast-paced, KPI-driven environment
- Availability for weekends and storm mobilizations as needed
Certification Requirements
IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST
Additional Information / Benefits
Minimum Age 18+ years old EEO/M/F/D/V Drug Free Workplace
Travel is required occasionally
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.