General Manager
Pittsburgh, PA
Salary: Competitive pay based on experience
Benefits: Health Insurance, Paid Time Off, Dining Discounts, Growth Opportunities
About Us:
Palm Palm is a lively, high-energy small plates concept known for bold flavors, a dynamic team culture, and an exceptional guest experience. We pride ourselves on hospitality driven service, consistent quality, and a vibrant dining atmosphere. We’re seeking a hands-on, driven, and guest-obsessed General Manager to lead our front office house team to excellence. The General manager will work closely with the Executive Chef to drive service, profitability, and team culture.
Position Summary:
As General Manager, you’ll be responsible for overseeing daily operations, leading and mentoring staff, driving financial performance, and maintaining our high standards of service and hospitality in a high-volume, fast-paced environment. You will be the face of the restaurant and the key driver of its success.
Key Responsibilities:
- Lead and manage all restaurant operations with an emphasis on guest satisfaction, quality control, and team performance
- Hire, train, schedule, and develop team members across both FOH and BOH
- Monitor and control inventory, food and labor costs, and other P&L metrics
- Maintain a high level of cleanliness, organization, and safety throughout the restaurant
- Ensure all health and safety regulations are consistently followed
- Develop and execute service strategies to improve sales and efficiency during high-volume hours
- Handle guest concerns quickly and professionally
- Foster a positive, energetic, and team-oriented culture
Qualifications:
- 5+ years of experience as a General Manager or senior restaurant leadership role (preferably in a high-volume or fast-paced concept)
- Proven track record of managing food and labor costs
- Strong leadership, communication, and organizational skills
- Ability to remain calm and effective under pressure
- Passion for hospitality and team development
- Working knowledge of restaurant management software, scheduling tools, and POS systems
- ServSafe Certification or ability to obtain
- Extensive OpenTable experience
- Toast POS experience preferred
Preferred but Not Required:
- Experience with small plates, tapas, or shared dining concepts
- Knowledge of beverage program management
How to Apply:
Submit your resume and a brief cover letter outlining your leadership style and why you’re a fit for our fast-paced, hospitality-driven concept.