Job Summary:
The Restaurant General Manager (RGM) is responsible for the overall operations of the restaurant,
including but not limited to, customer service, employee management, financial management,
inventory management and maintaining the overall appearance of the restaurant. The RGM will work
closely with the Regional Manager or Owner to ensure that all policies and procedures are followed
and that the restaurant is operating at maximum efficiency.
Key Responsibilities:
Oversee the daily operations of the restaurant, including but not limited to, customer service,
employee management, financial management, and inventory management
Ensure that all policies and procedures are followed and that the restaurant is operating at
maximum efficiency
Develop and implement systems to increase sales and profitability
Train, coach, and develop employees to ensure they are providing excellent customer service
Monitor and control labor costs, food costs, and other expenses
Ensure that the restaurant is in compliance with all local, state and federal laws and
regulations
Maintain a clean, safe, and pleasant environment for customers and employees
Address customer complaints and resolve any issues that may arise
Monitor and report on the competition and industry trends
Qualifications:
Proven experience as a Restaurant General Manager or similar leadership role
Strong leadership and management skills
Excellent communication and customer service skills
Strong financial management skills, including budgeting and forecasting
Strong problem-solving and decision-making skills
Knowledge of food service industry best practices and regulations
Proven ability to motivate and lead teams
Flexibility to work evenings, weekends and holidays
Willingness to take on additional responsibilities as needed
Education:
High school diploma or equivalent required; Bachelor's degree in business or hospitality
management preferred.
Physical Demands:
Must be able to stand for long periods of time
Must be able to lift and carry up to 50 pounds
Must be able to move around the restaurant and kitchen areas
Benefits:
Competitive salary
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Professional development opportunities
Opportunities for advancement within the company
This job description is intended to convey information essential to understanding the scope of the
job and the general nature and level of work performed by job holders within this job. But this is not
intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working
conditions associated with the position.
Our story begins in 1971 along the cobblestone streets of Seattle’s historic Pike Place Market. It was here where Starbucks opened its first store, offering fresh-roasted coffee beans, tea and spices from around the world for our customers to take home. Our name was inspired by the classic tale, “Moby-Dick,” evoking the seafaring tradition of the early coffee traders.
Ten years later, a young New Yorker named Howard Schultz would walk through these doors and become captivated with Starbucks coffee from his first sip. After joining the company in 1982, a different cobblestone road would lead him to another discovery. It was on a trip to Milan in 1983 that Howard first experienced Italy’s coffeehouses, and he returned to Seattle inspired to bring the warmth and artistry of its coffee culture to Starbucks. By 1987, we swapped our brown aprons for green ones and embarked on our next chapter as a coffeehouse.
Starbucks would soon expand to Chicago and Vancouver, Canada and then on to California, Washington, D.C. and New York. By 1996, we would cross the Pacific to open our first store in Japan, followed by Europe in 1998 and China in 1999. Over the next two decades, we would grow to welcome millions of customers each week and become a part of the fabric of tens of thousands of neighborhoods all around the world. In everything we do, we are always dedicated to Our Mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.
Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.
In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.
In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.