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General Manager

Legends Global

Pawtucket, Rhode Island

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JOB DETAILS
SKILLS
Advertising, Alliance/Partner Management, Budget Management, Cash Management, Coaching, Community Support, Customer Retention/Renewal, Customer Support/Service, Disciplinary Action, Emergency Planning, Event Management, Federal Laws and Regulations, Financial Analysis, Financial Management, Forecasting, HVAC, Hockey, Housekeeping/Cleaning, Insurance Documentation, Maintain Compliance, Operational Communications, Operational Expenditure (OPEX), Operations Management, Operations Processes, Organizational Skills, People Management, Performance Reviews, Policy Development, Product Pricing, Project/Program Coordination, Promotional Programs, Refrigeration, Regulatory Compliance, Regulatory Reports, Rentals, Resolve Customer Issues, Risk Management, Safety Compliance, Sales, Social Media, Sports, Sports Officiating, Staff Training, State Laws and Regulations
LOCATION
Pawtucket, Rhode Island
POSTED
2 days ago

Job Title: General Manager
Employer: Edge Sports Global
Location: Various Facilities- Rhode Island
 

Ice Rink Manager Responsibilities

Facility Operations

  • Oversee daily operation of the ice rink and surrounding facilities
  • Schedule public skating, hockey, figure skating, lessons, rentals, and special events
  • Ensure ice quality through resurfacing and maintenance coordination
  • Monitor refrigeration, HVAC, lighting, and facility systems
  • Coordinate opening and closing procedures
  • Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety

  • Supervise ice resurfacing operations using equipment such as a Zamboni
  • Monitor ice thickness and temperature
  • Ensure compliance with safety regulations and risk-management policies
  • Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
  • Respond to accidents, injuries, and emergency situations
  • Maintain incident and accident reports

Staff Supervision

  • Hire, train, schedule, and supervise rink employees
  • Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
  • Conduct employee evaluations and disciplinary actions
  • Ensure staff certifications and training remain current
  • Develop team communication and operational procedures

Customer Service

  • Address customer questions, complaints, and concerns
  • Ensure a safe and enjoyable guest experience
  • Coordinate memberships, rentals, and group bookings
  • Build relationships with local hockey leagues, schools, and skating clubs
  • Support community outreach and promotional programs

Financial Management

  • Prepare and manage budgets
  • Monitor revenue and operating expenses
  • Handle cash management and reporting procedures
  • Approve purchases and vendor contracts
  • Track attendance, sales, and program performance
  • Assist with pricing strategies and financial forecasting

Event & Program Coordination

  • Organize tournaments, competitions, birthday parties, and special events
  • Coordinate ice time allocation among teams and programs
  • Work with coaches, referees, instructors, and league organizers
  • Promote seasonal programs and community events

Compliance & Administration

  • Ensure compliance with local, state, and federal regulations
  • Maintain permits, insurance documentation, and operational records
  • Develop policies and emergency action plans
  • Coordinate inspections and regulatory reporting

Marketing & Community Relations

  • Support advertising and social media efforts
  • Promote skating programs and public events
  • Develop partnerships with schools, youth organizations, and sponsors
  • Increase participation and customer retention

About the Company

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Legends Global