General Manager

Chiefs Fit

Overland Park, KS

Apply

JOB DETAILS

SKILLS

Coaching, Consulting, Corporate Communications, Corporate Policies, Customer Experience, Dental Insurance, Employee Relations, Fitness, Health Insurance, Leadership, Maintain Compliance, Meet Sales Quota, Network Management Software, Performance Analysis, Performance Management, Performance Reviews, Promotional Programs, Retail, Revenue Growth, Sales, Sales Training, Standard Operating Procedures (SOP), Statistics, Strategic Planning, Team Building, Team Lead/Manager, Team Player, Vision Plan

LOCATION

Overland Park, KS

POSTED

30+ days ago

Benefits:

Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

JOB TITLE: General Manager
COMPANY: Chiefs Fit

POSITION OVERVIEW
Under the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well-maintained club.

KEY RESPONSIBILITIES

Management of club team and financial performance
Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements

To achieve this objective the GM will:

Set monthly, weekly and daily financial goals
Review daily/weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessary
Execute and coordinate promotions within the club
Drive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenue
Responsible for attainment of department targets (e.g. revenue, member retention)
Responsible for scheduling department heads to meet club needs
Manage hours and labor spend

Member and Guest Experience
Ensure that all club members are delivered a high member service experience. To achieve this objective the GM will:

Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines.
Resolve member concerns and complaints in a professional manner within club parameters
Instill a sense of common responsibility and teamwork across club functions

Staffing and Development

Maintain a fully engaged and high performing department head team that aligns with company values and goals
Train and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and termination
Lead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
Implement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policies
Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are 'cross-trained' on the fundamental aspects of each other's positions
Create and conduct team building activities including participation in recognition programs

Club Administration and General

Implement promotions and merchandising
Follow-up with compliance checks by monitoring club systems and team member performance
Ensure that systems procedures are accurately followed: Member check-in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etc
Daily reviews of new member agreements with sales team

Team Member Experience
Maintain a fully engaged and high performing team that aligns with company values and goals. To achieve this objective, the GM will:

Utilize club systems to select, interview, and hire
Train & develop department heads according to SOPs and objectives
Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
Mediate club employee relations matters for team members
Counsel staff and consult with corporate support for additional direction

WORK SCHEDULE
This is a full-time, management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Manager

Chiefs Fit

Overland Park, KS

About the Company

Chiefs Fit

Similar Job Searches