Highlights
As a General Manager, you are the leader of the restaurant, responsible for driving operational excellence, developing high-performing teams, delivering profitable business results, and creating a culture that reflects the Wendy's brand. As a General Manager, you'll have the opportunity to lead your own business, develop future leaders, drive meaningful results, and make a lasting impact on your team, guests, and community.
Numbers & Facts
| Location | Ooltewah, TN |
Description
General Manager
Wen Choo Choo Wendy's Restaurants
Position Summary
At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional guest experiences. As a General Manager, you are the leader of the restaurant, responsible for driving operational excellence, developing high-performing teams, delivering profitable business results, and creating a culture that reflects the Wendy's brand.
The General Manager has full responsibility for the success of the restaurant, including guest satisfaction, employee development, food safety, financial performance, and overall operational execution. This role is ideal for experienced leaders who are passionate about building teams, achieving business goals, and creating an environment where employees and guests thrive.
Essential Responsibilities
Restaurant Leadership
- Lead all aspects of restaurant operations and overall business performance.
- Create and maintain a positive, productive, and guest-focused culture.
- Establish clear performance expectations and hold management and team members accountable for results.
- Lead by example and model Wendy's values, standards, and commitment to excellence.
- Foster a culture of teamwork, respect, recognition, and continuous improvement.
Team Development
- Recruit, hire, train, coach, and develop managers and team members.
- Build and maintain a high-performing team capable of achieving operational and financial goals.
- Create development plans for future leaders and succession planning initiatives.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Ensure appropriate staffing levels to support restaurant operations.
Guest Experience
- Ensure every guest receives exceptional customer service.
- Create a culture focused on fast, friendly, and accurate service.
- Resolve guest concerns professionally and effectively.
- Monitor customer feedback and implement improvements to enhance the guest experience.
- Continuously seek opportunities to exceed customer expectations.
Financial & Business Management
- Drive restaurant sales, profitability, and overall financial performance.
- Manage labor costs, food costs, inventory, and controllable expenses.
- Analyze financial reports and operational metrics to identify opportunities for improvement.
- Develop and execute action plans to achieve business objectives.
- Ensure proper cash handling, financial controls, and accountability procedures.
Food Safety & Quality
- Ensure all food products meet Wendy's quality, freshness, and presentation standards.
- Maintain compliance with all food safety, sanitation, and health department regulations.
- Monitor food preparation procedures, product holding times, and inventory controls.
- Promote a culture of operational excellence and food safety awareness.
Operations & Facility Management
- Ensure the restaurant operates efficiently and consistently meets company standards.
- Oversee inventory management, ordering, receiving, and product rotation procedures.
- Maintain restaurant equipment and coordinate facility maintenance needs.
- Ensure a clean, safe, and welcoming environment for guests and employees.
- Enforce all company policies, procedures, and safety standards.
Qualifications
Required
- Previous restaurant management experience required.
- Proven leadership experience with responsibility for operational and financial performance.
- Strong leadership, communication, and team-building skills.
- Demonstrated ability to recruit, develop, and retain high-performing employees.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Understanding of restaurant financial performance metrics, including sales, labor, and food cost management.
- Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and extended shifts as business needs require.
- Must possess all documents and permits required by federal, state, and local laws.
Preferred
- Quick-service restaurant (QSR) or fast-food management experience.
- Food Safety Certification or ServSafe Certification.
- Experience managing profit-and-loss performance.
- Multi-unit restaurant experience is a plus.
- Experience leading and developing management-level employees.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
- Ability to occasionally lift up to 50 pounds.
- Ability to safely operate restaurant equipment.
- Ability to work near grills, fryers, refrigeration units, and other kitchen equipment.
- Ability to multitask and lead effectively during high-volume operating periods.
Work Environment
General Managers work in a fast-paced restaurant environment requiring daily interaction with guests, employees, vendors, and company leadership. This position requires a high level of flexibility and may include mornings, evenings, weekends, holidays, and extended shifts based on business needs.
Benefits
Eligible managers may receive:
- Competitive compensation package
- Performance-based bonus opportunities
- Medical, dental, and vision insurance coverage
- Paid structured management training program
- Paid vacation and sick leave
- Weekly pay via direct deposit
- 401(k) retirement savings plan with company match
- Retention bonus opportunities
- Leadership development programs
- Career advancement opportunities within Wen Choo Choo Restaurants
- Ongoing professional growth and development
Equal Employment Opportunity
Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.
Why Join Wendy's?
At Wendy's, General Managers are more than restaurant operators. They are business leaders, people developers, and culture builders. As a General Manager, you'll have the opportunity to lead your own business, develop future leaders, drive meaningful results, and make a lasting impact on your team, guests, and community.
We provide the training, support, and resources needed to help you succeed while offering exceptional opportunities for career growth within a growing organization.
Join the Wen Choo Choo Wendy's team as a General Manager and lead a restaurant where great people, great food, and great results come together every day.
The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.