As an industry leader in restoration, our success is built on a culture of urgency, accountability, integrity, and teamwork. When disaster strikes, we step in to help families and businesses rebuild their lives and properties. We are seeking a dynamic, hands-on General Manager to take full operational and financial ownership of our branch.
General Manager
Compensation: $110k - $125k+ total compensation + bonus opportunities
Our General Manager is responsible for overseeing all aspects of the business, from driving operational excellence to delivering exceptional customer experiences and maximizing profitability. You'll be expected to recruit and coach team members, develop a business plan to achieve profitability goals, and monitor financials/operations of the office.
Key Responsibilities
- Own the branch P&L, revenue targets, and EBITDA growth; closely monitor operational metrics to ensure healthy profit margins
- Oversee all daily restoration activities, including water mitigation, fire and smoke damage, mold remediation, contents pack-out/storage, and general reconstruction.
- Recruit, train, mentor, and develop a production and administrative team, fostering a culture of safety, quality work, and high urgency.
- Build and strengthen relationships with commercial clients, property managers, insurance adjusters, and referral partners.
- Ensure all projects strictly abide by OSHA safety regulations, municipal permit laws, and industry-standard protocols.
- Serve as the senior branch representative to coordinate responses to major property losses and after-hours emergency services when required.
- Ensure the warehouse is properly stocked with equipment and supplies, and oversee fleet maintenance.
Required Qualifications
- 5+ years of progressive management experience specifically within the disaster restoration or closely related construction industries.
- Proven track record of managing a P&L and driving profitable business growth.
- Current IICRC certifications (e.g., WRT, ASD, FSRT) strongly preferred.
- Familiarity with restoration estimating software (e.g., Xactimate) and CRM platforms.
- Entrepreneurial, decisive, customer-focused, and capable of handling after-hours emergency response coordination when required
- Valid driver’s license with a clean driving record and ability to pass a background check.
Required Education and Experience
- Bachelor’s Degree or multiple years’ experience in Construction Management, Business Management or related field
- Five plus years’ experience in a management role
- Experience with reading and interpreting financial statements.
Preferred Education and Experience
- Experience in restoration or construction field and/or project management
- Experience with Restoration Management Software (RMS)
- General Contractor’s License
- IICRC certifications
Travel
This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).
Physical Requirement
- Must be able to stay in a stationary position up to 75% of the time
- Occasionally ascends and descends a ladder to service customer sites
- Must be able to communicate and converse with customers over the phone and face to face
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle
Disclaimer
Paul Davis Restoration is an equal opportunityemployer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results