About UsAire Serv of the Emerald Coast is a locally owned HVAC service company serving Destin and the surrounding Emerald Coast communities. We are hiring a General Manager to take over day-to-day operations and lead our next stage of growth.
The RoleThe General Manager runs the business day to day so the owner can step back from daily operations. You will be accountable for service quality, team performance, and financial results, with real authority to make decisions and grow the company.
Responsibilities
Daily operations- Oversee dispatch, scheduling, and job flow for the technicians and helperSupervise and coach the customer service team so calls, bookings, and follow-ups are handled promptly
- Resolve escalated customer issues and protect the company’s reputationManage parts inventory, trucks, and vendor relationships so jobs are not delayed
Financial performance- Own the weekly and monthly numbers: revenue, job costing, gross margin, callbacks, and technician productivityWork with the owner on pricing, estimates, and budgets
- Control expenses and purchasing within approved authority
GrowthBuild the service-agreement base and repeat business
- Recruit, hire, and onboard technicians and support staff as demand growsPartner with the owner on marketing, lead sources, and online reviews
- Identify new revenue opportunities, including system replacements and installs
People and cultureSet clear expectations, hold regular one-on-ones, and give timely feedback and training
- Build a culture of accountability, safety, and great customer service
Compliance and safetyMake sure work follows Florida licensing, permitting, refrigerant handling, and safety requirements
- Keep accurate records for jobs, warranties, and required documentation
Qualifications
Required7+ years in HVAC service, including at least 2 years leading a team (lead technician, service manager, dispatch supervisor, or similar)
- Strong knowledge of residential HVAC service and how jobs are diagnosed, quoted, and completedComfortable reading a P&L and working with job costing, margins, and KPIs
- Experience with service management software such as Service Titan.Clear communicator with customers, technicians, and office staff
- Valid driver’s license and ability to pass a background check
PreferredFlorida HVAC contractor license (such as CAC) or willingness to work toward one
- EPA 608 certificationSales or estimating experience, and experience growing a small business
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.