Job Summary:

The General Manager (GM) of a MÓG restaurant is responsible for overseeing and managing all aspects of the restaurant's operations. The primary function is to ensure excellent customer service, maximize profitability, and maintain a positive work environment. 

Supervisory Responsibilities:

• The GM leads a team of employees, implements company policies and procedures, and upholds quality and safety standards. 

Duties/Responsibilities:

• Responsible for recruiting, hiring and supervising the leadership team in the store location.
• Responsible for termination decisions in store location.
• Makes final decision for approval of borrowing/sending team members to other store locations. 
• Reviews all regional evaluations and makes proper corrections by informing the team.
• Administers performance evaluations for all team members at store location.
• Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, food costs, paper goods costs, gross margin, EBITDA margin, google/yelp ratings, and take appropriate actions to improve results.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and equipment maintenance.
• Analyze financial statements, weekly store sales reports, and other performance metrics to identify areas for improvement and implement appropriate strategies.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving employee conflicts.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Responsible for approving store schedules, altering team member time clock punches as needed, and processing payroll for their store location.
• Address customer inquiries, concerns, and complaints promptly and effectively, striving for customer satisfaction and loyalty.
• Responsible for counting and depositing cash.
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Responsible for becoming a subject matter expert on company policies and procedures.
• Understand legal and financial implications regarding the store operations. 
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.

Required Skills/Abilities to be Successful in this Position: 

• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills to interact with customers, employees, and suppliers.
• Exceptional problem-solving abilities and the capacity to make sound decisions under pressure.
• Should be respected by their peers.
• Must be trustworthy and honest.
• Must be punctual.
• Understand how to delegate duties and prioritize responsibilities.
• Have a high level of emotional intelligence.
• Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
• Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
• Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
• Exhibit excellent judgement and integrity.
• Proficiency in using restaurant management software, POS systems, and other relevant tools.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must work a minimum of 50 hours per week. 

Required Education and Experience:

• In-depth knowledge & experience in restaurant operations, including front-of-house and back-of-house functions.
• Previous experience in a managerial role within the quick service restaurant industry.
• Strong understanding of financial management, budgeting, and profit optimization.
• Thorough knowledge of food safety regulations, health codes, and sanitation standards.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Referral program
• Employee discount
• Pet rider program
• Paid training