General Manager (Luxury Rental)

Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 50 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. We are seeking a highly skilled and experienced General Manager in West Palm Beach, FL! 

Location: The Laurel | West Palm Beach, FL

Building Information: Located in the heart of City Place, The Laurel is a 21-story mixed-use property featuring luxury rental residences and 37,000 square feet of best-in-class office space. With 360 state-of-the-art-rental residences and an amenities package boasting an outdoor sundeck with resort-style pool, grills, indoor-outdoor dining, yoga studio and fitness center plus entertainment lounge and reserve-able party spaces.

The General Manager (GM) is responsible for overall day-to-day operations of one or several properties including the supervision of office and maintenance functions in compliance with all company policies and procedures and all applicable Equal Employment Opportunity, Fair Housing and Human Rights statutes. 

The General Manager is responsible for the following:

• Manage financial aspects of operations for the assigned property (or properties) that contribute to the company’s business goals. This includes preparation of property budgets, monthly asset reports, monthly financial change forms, and capital expenditure tracking.
• Supervises all leasing, administrative, and maintenance functions.
• Hires, trains and evaluates leasing/office/maintenance staff, in conjunction with Resident Manager.
• Supervises specific site program administration and ensures that sites are in compliance with brand standards including property presentation, marketing, apparel, etc.
• Ensure compliance with all federal, state and local laws, specifically, Fair Housing regulations at site level.
• Special projects as assigned.

The tasks in the General Manager's area of responsibility include, but are not limited to, the following:

Accounts Receivable/Accounts Payable Tasks

• Proficient with all procedures and requirements of accounts payable and accounts receivable.
• Oversees the Assistant General Manager in their efforts to collect rent with attorney and collection agencies.
• Ensures timely compliance with all reporting deadlines, i.e., accounts payables/receivables to the regional office.
• Reviews/approves bad-debt write offs and invoice credit memos.
• Reviews and approves expenses 
• Oversees regular review of the Payment Processing Dashboard in Yardi for NSFs, failed payments, and other returned items. (Recommended: First of the month and then weekly review thereafter.)
• Oversees the review of ProfitStars for all NSFs found in the Payment Processing Dashboard.
• Oversees the audits of security deposits and analysis of Yardi security deposits against bank liability reports.
• Approves Final Billing Checklists completed by Assistant General Managers to ensure processing by IPS.
• Reviews and reconciles all resident-associated bank rec and cash transactions from the prior month

Marketing, Leasing and Administrative Tasks

• Coordinates with the Resident Manager to oversee the smooth transition of apartment turnovers.
• Ensures the understanding of and adherence to all EEO and Affirmative Action updates which include Fair Housing/Equal Housing, Section 504 Self Evaluation of the Rehabilitating Act of 1973 and the Americans with Disabilities Act. Reports all requests for reasonable accommodations to the regional office.
• Prepares annual operating budgets. Responsible for staying within budgetary guidelines for items within one’s control.  Ensures that major budget items are completed as scheduled according to proper standards.
• Initiates and implements policies, procedures, forms, schedules and/or controls with the approval of the Regional Manager to properly manage the staff and physical plants.
• Supervises appropriate building security measures, incident documentations and proper notifications of management, owners and/or insurance carriers where necessary.
• Assists Regional Manager with periodic comparable site analysis and comp grids as well as shopping of competition.
• Works closely with Vice President for Revenue Management to set price points, review target markets and initiates advertising or "specials" with the approval of the Regional Manager.
• Ensures that there is adequate coverage for the leasing office and maintenance at all times. This coverage may include 7 days a week, extended hours of operation or working on weekends, whichever method is appropriate.
• Ensures that all site staff employees have access to necessary computer software and hardware by completing the IT Checklist.

Hiring, Training and Evaluations of Office/Maintenance Staff

• Supervises the performance of all office staff and Resident Manager.
• Approves all time sheets including O/T and temporary labor for submission to the regional office on a weekly basis.
• In conjunction with the Resident Manager, documents issues to be noted in performance evaluations and keeps the Regional Manager fully apprised of the same.
• Drafts disciplinary and/or probationary letters to site level personnel and provides comprehensive backup for the Regional Manager.

Specific Site Program Administration Tasks

• Conducts monthly roof-to-basement comprehensive inspections and submits inspection form to Regional Manager.
• Completes monthly budget variance reports for submission to the regional manager by the 20th of each month.
• Completes asset report on a monthly basis.
• Maintains a continuous list of project needs and concerns, both administrative and regarding the physical plant.
• Assures timely compliance in conjunction with the Affordable Housing Director with all responses to audits, whether generated for in-house use or required by federal, state or municipal agencies.
• Supervises/ensures adherence to site regulatory agreements.
• Leads the weekly triad meetings, ensures proper attendance, and submits minutes (the creation of which may be delegated) to Regional Manager on a weekly basis.
• Approves payroll for Resident Manager, Assistant General Manager, and Leasing.

Resident/Landlord Relations Tasks

• Responsible for building’s resident retention and acquisition efforts.
• Initiates introduction with new residents within 72 hours after move-in to assure quality control and confirm satisfaction with service that was provided.
• Oversees Assistant General Manager’s responsibility to handle all resident complaints expeditiously, diplomatically and professionally.
• Confirms that residents are fully and properly notified of all issues that affect their residency.
• Thoroughly familiar with each site lease and enforces the House Rules and Regulations of the site as well as the Pet Agreements and any regulatory programs in place and documents significant violations of either. Attends court proceedings as required.
• Oversees Assistant General Manager and Resident Manager in ensuring proper service to residents by thoroughly reviewing service request logs and following up on completed requests. Also, sets the lead in establishing proper service mentality in all dealings with residents.

Maintenance Operations Tasks

• Oversees proper preventive maintenance schedules and ensures adherence to the same.
• Ensures compliance with contracts regarding work being performed by third party contractors. Establishes RFP’s for major capital projects. 
• Confirms appropriate market rate standards of curb appeals for all sites at all times.

Field Work

• Address all anomalies that can be addressed on the spot.
• Create remedial strategies for anomalies that cannot be addressed on the spot.
• Monitor building for pristine cleanliness.
• Anticipate and neutralize likely resistance points in the organization.
• Establish metrics capturing early adoption, effective demonstration of new initiatives – training and operations that impact the resident experience.
• Monitor and support the outcomes of all training programs – Capabilities, Customer Experience and Professional Development Training.
• Maintain open communication with appropriate leaders and stakeholders
• Develop yearly action plans to improve Associate Engagement scores.
• Request training as opportunities arise.
• Facilitate CX Board Meetings and Huddles.

Special Projects:

• As assigned by the Regional Manager.

Compensation:

$130,000 - $140,000/yr 

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

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• Five years of property management experience related to Class A property.
• Minimum of five (5) years’ experience managing a team of people.
• Strong leadership, organizational and administrative skills.
• Ability to manage a property as demonstrated by work experience including  financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and administration.
• Five (5) years of knowledge of property management compliance practice and procedures related to Class A and Affordable property preferred.  
• Experience in affordable housing processing or demonstrate transferable skills
• Demonstrate ability to learn and apply recertification policies, procedures and principles
• Ability to successfully resolve resident issues as demonstrated by work experience.  
• Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience.
• Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous position.
• Ability to speak, read and write English as demonstrated by clear and concise written and verbal communications.  Demonstrated ability to write reports in a clear, concise form. Ability to communicate at all levels.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Ability to perform basic Microsoft Office applications such as Word and Excel.  
• Must possess a 4-year college degree from an accredited institution.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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